SUMMARY
To perform diagnoses and repairs and provide an excellent customer service experience.
Depends on the Technician level position applied for:
- Performs work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
- Diagnoses cause of most malfunctions and performs repair.
- Communicates with parts department to obtain needed parts.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Communicates with service advisor immediately if additional work is needed if work outlined is not needed or if repairs cannot be completed within the promised time.
- Documents all work performed and recommended on the repair order.
- Road tests vehicles when required or refers to the test technician.