ServiceNow GRC Administrator
ServiceNow GRC Administrator
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1 Vacancy
Job Description
Scope of Services
The customer is seeking qualified candidates who will assist the Office of Information Technology in their daily operations support and services. The Department may select one or more candidates for this position. The positions are for shortterm assignments with a duration extending until June 30 2025. Candidates available immediately are preferred. Candidates can either work parttime or fulltime. The number of weeks is dependent upon the available budget.
Primary Job Duties and Tasks
ServiceNow GRC Administrator
The activities this candidate will be tasked with include but are not limited to the following:
- Configure customize and maintain the ServiceNow GRC module including policies controls risks and audits.
- Manage GRC integrations with thirdparty tools and internal systems.
- Administer user roles access controls and security within the GRC module.
- Design and manage the lifecycle of policies including creation approval publication and updates.
- Facilitate internal and external audits by ensuring GRC data integrity.
- Track compliance requirements and ensure timely reporting.
- Maintain audit evidence and ensure it is easily accessible for review.
- Track manage and resolve compliance issues and incidents.
- Develop and maintain GRC dashboards and reports for key stakeholders.
- Provide realtime visibility into risk posture compliance status and audit findings.
- Conduct training sessions for endusers and stakeholders on GRC processes and tools.
- Develop and maintain detailed documentation for GRC configurations workflows and processes.
Specific Knowledge Skills and Abilities (KSAs)
The submitted candidate must be able to apply common knowledge skills and abilities in the following areas:
As a ServiceNow GRC admin the primary job duties involve configuring customizing and maintaining the ServiceNow GRC module including policies controls risks and audits.
Minimum Required KSAs:
Candidates should have at least 5 years of experience in the job duties listed below:
- ServiceNow GRC module (Policy and Compliance Risk Management and Audit Management).
- ServiceNow architecture data model and integration capabilities.
- Governance risk and compliance frameworks (e.g. NIST ISO 27001 COBIT SOX HIPAA GDPR).
- ITSM processes such as Incident Problem Change and Configuration Management.
- Configuring and customizing the ServiceNow GRC module including forms workflows and notifications.
- Scripting languages used in ServiceNow (JavaScript GlideScript Business Rules UI Actions Script Includes).
- Create and maintain custom reports KPIs and dashboards to provide visibility into GRC processes.
- Documenting configurations processes and audit trails.
- Ability to provide excellent customer support meticulous quality of work and work product.
General Knowledge Skills and Abilities (KSAs)
The submitted candidate(s) must be able to apply common knowledge skills and abilities in the following areas:
- Communication: Able to clearly convey information in both written and verbal formats to individuals or groups in a wide variety of settings (i.e.; project team meetings management presentations etc.). Must have the ability to effectively listen and process information provided by others.
- Customer Service: Works well with clients and customers (i.e.; business office public or other agencies). Able to assess the needs of the customer provide information or assistance to satisfy expectations or resolve a problem.
- Decision Making: Makes sound wellinformed and objective decisions.
- Flexibility: Is open to change new processes (or process improvement) and new information. Has the ability to adapt in response to new information changing conditions or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
- Interpersonal: Shows friendliness courtesy understanding and politeness to others.
- Leadership: Motivates encourages and challenges others. Is able to adapt leadership styles in a variety of situations.
- Problem Solving: Able to identify evaluate and use sound judgement to generate and evaluate alternative actions and make recommendations as accordingly.
- Team Building: Encourages inspires and guides others toward accomplishing the common goal.
Education and Certifications
Education: Bachelors or Masters Degree in Computer Science Information Systems or other related field. Or equivalent work experience. (Required)
Certifications: Microsoft Dynamics 365 Certification (Desired) and MS Dynamics Power Platform Certifications (Desired)
Required Skills : servicenow
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full Time
