Client Services - Help Desk Analyst I
Client Services - Help Desk Analyst I
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Salary Not Disclosed
1 Vacancy
Job Description
MW Partners is currently seeking a Help Desk Analyst to work for our client who is a leading global insurance company.
Responsibilities and duties:
- Provides phone chat and web support for business and IT customers technical issues and service requests.
- Records problem symptoms and information for escalation of the more complex problems to higher level support.
- Maintains knowledge of relevant products and service offerings to provide accurate solutions.
- Acts as representative of technical services to customers.
- This role is currently 100% virtual subject to change.
- Provides basic service desk support for issues and service requests related to hardware software network/mainframe connectivity and application support within an enterprise support team.
- Acts as a representative of technical services to customers. Initiates escalates and resolves incidents and/ or service requests.
- Conducts timely 1st level problem determination for incidents using documented procedures.
- Acquires and maintains uptodate knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.
- Must be able to provide clear concise information through written and verbal communications. Accurately documents issues steps taken and results following quality guidelines.
- Creates a positive customer experience in every interaction.
Requirements:
- High school diploma or equivalent required. Bachelors degree preferred. Equivalent relevant business experience or certifications will be considered.
- Experience Requirements:
- One year of technical experience in an enterprise support environment or equivalent education / technical certifications.
Nice to have:
- Remote support (enterprise) experience preferred
- Contact Center experience preferred
- Flexibility to work within 18x7x365 support team;
- Preferred experience with CompTIA A Net Microsoft Desktop Professional ServiceNow Device Manager and Active Directory
For a confidential discussion or to find out more contact Ashutosh Nayak on/ Lipsa Mohapatra onor apply now.
Employment Type
Full Time
