Relationship Manager - Education Sector
Relationship Manager - Education Sector
Posted on :
13-02-2025
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1 Vacancy
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Job Description
The Education Relationship Manager will be responsible for developing and managing the bank s education desk strategy to position the bank as the financial partner of choice for the education sector. This role involves cultivating relationships with educational institutions providing tailored financial solutions and driving business growth within the sector. The officer will combine industry knowledge with business development expertise to identify opportunities implement impactful strategies and deliver exceptional customer experiences for education clients.
Grade: AMDM
Key Responsibilities:
- Strategy and Business Development:
- Develop and implement the education sector strategy to achieve the bank s objectives within this industry.
- Identify and prioritize growth opportunities within the education ecosystem including private schools higher institutions and edtech firms.
- Drive the bank s brand as the preferred financial partner for educational institutions through targeted campaigns and partnerships.
- Customer Acquisition and Relationship Management:
- Build a robust portfolio of educationrelated businesses and institutions.
- Maintain relationships with school owners administrators and other stakeholders in the sector to increase customer loyalty and retention.
- Design and execute bespoke financial products tailored to the unique needs of the education sector.
- Industry Knowledge and Expertise:
- Monitor and analyze trends and developments in the education sector to anticipate customer needs.
- Provide advisory services to clients based on indepth knowledge of education financing regulatory requirements and growth opportunities.
- Partnerships and Collaboration:
- Forge partnerships with educational regulatory bodies associations and accreditation bodies to position the bank as a trusted industry partner.
- Collaborate with internal teams (e.g. marketing risk management and product development) to deliver innovative solutions for education clients.
- Operational Excellence:
- Manage the onboarding process for new education customers ensuring a seamless experience.
- Implement performance monitoring mechanisms to track and improve education desk activities.
- Capacity Building:
Host workshops training sessions and seminars for educational institutions on financial literacy effective budgeting and digital transformation.
Requirements
Key Performance Indicators (KPIs):
- Customer Acquisition and Growth:
- Acquire a minimum of 50 new education clients monthly including private schools higher institutions and edtech companies.
- Generate 20 billion Naira in new lowcost deposit accounts from the education sector annually.
- Revenue Generation:
- Achieve a 25% growth in revenue generated from the education sector.
- Introduce and onboard at least 2 educational institutions monthly on the bank s lending products.
- Customer Retention:
- Achieve a 90% retention rate for education clients by delivering excellent customer experiences.
- Increase crossselling of the bank s products to existing education clients by 50% annually.
- Brand Positioning:
- Conduct at least 4 highimpact engagements (e.g. seminars expos or CSR events) per quarter to promote the bank s visibility in the education sector.
- Ensure 70% awareness of the bank s education sector value proposition among target audiences.
- Product Development:
- Work with product teams to launch at least 1 new financial solution quarterly specifically designed for the education sector.
- Partnerships and Collaborations:
- Establish partnerships with at least 3 regulatory bodies or associations in the education industry annually.
- Secure 5 highvalue partnership deals with educationfocused organizations or service providers.
- Operational Efficiency:
- Reduce onboarding turnaround time for education customers.
- Ensure 100% compliance with all regulatory requirements and internal standards.
Employment Type
Full Time
Key Skills
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