- Monitor KPIs to ensure adherence to service level agreements (SLAs).
- Guide new customers through the onboarding process ensuring a smooth and seamless experience.
- Provide assistance to customers in using our products and services.
- Proactively identify and address customer needs and concerns.
- Maintain customer satisfaction and retention.
- Collect customer feedback and share insights with sales teams.
Requirements
- BBA B.Com MBA graduates are encouraged to apply.
- Proficient in Google Workspace.
- Detailoriented and organized with the ability to manage multiple tasks simultaneously.
- Decent communication skills & interpersonal skills.
- Quick learner with a positive attitude.
- Strong problemsolving and analytical abilities.
*BBA, B.Com, MBA graduates are encouraged to apply. * Proficient in Google Workspace. * Detail-oriented and organized, with the ability to manage multiple tasks simultaneously. * Decent communication skills & interpersonal skills. * Quick learner with a positive attitude. * Strong problem-solving and analytical abilities.
Education
BBA, B.Com, MBA graduates are encouraged to apply.