Logistics Analyst Global Network Management Center
Logistics Analyst Global Network Management Center
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Job Description
The NMC works in conjunction with GEO (Operations) Account Management Product Leaders and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of Plan Execute Monitor and Control the NMC focuses on monitor and control using data dashboards and exception management techniques to establish maintain and achieve company and customer specific KPIs.
This is an entrylevel job. Communication data competency and exception management form the bedrock of customer service for agents in the NMC. Communication that is timely clear and professional is core to the service offerings supported by the NMC. Data competency and the ability to evaluate data for its quality and completeness is crucial to ensuring that you and your team are wellequipped to perform essential duties for the customer or for our network. Finally exception management occurs when an agent takes data competency and communication together and uses them to resolve intransit exceptions before the customer is affected.
NMC agents will often be the first line of communications meaning that this role is perfect for both honing ones craft as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic enthusiastic detailedoriented and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.
Major Duties and Focus Areas
- Customer Communication: professional and timely response to customer and network inquires.
- Data Competency: ensuring complete accurate and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
- Exception Management: using reporting dashboards and other tools to manage intransit exceptions and provide network visibility to performance and process exceptions.
Qualifications :
Desired Qualifications
- Fluent in Romanian
- Fluent in English
- Bachelors degree preferred in Business Supply Chain/Logistics Data Science Finance Economics or related field
- One year of work experience in logistics freight forwarding or related field
Additional Information :
Expeditors offers excellent benefits and career development.
Need to be currently based in Europe.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
