Call Center Intern

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the Department of Finance business centers City Registers Office and the Land Records Adjudication and Collections divisions. Customer Operations is charged with the processing of tax payments parking violations payments and all other charges collected by DOF. The division is also responsible for recording property transfers adjudicating parking and camera violations and managing the full life cycle of the departments enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses.

The Collections Division is responsible for managing the full life cycle of the Department of Finances enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses. The debt collection process involves specialized professional collectors experienced in the art of negotiation who provide debtors with options and encourage full payment. The division utilizes several collection tools to enforce compliance including notices telephone dunning outside collection agencies and special projects aimed at locating and taking enforcement actions against assets.

As a college intern you will work closely with the Unit Manager of the Parking/EBC Unit contributing to various operational revenue generating tasks while gaining handson experience in municipal collections processes including our Call Center operation. This internship provides an opportunity to develop professional skills in a fastpaced missiondriven environment.

Responsibilities include:

Analyzing data related to delinquent debts
Preparing reports to support collection strategies
Collaborating on outreach initiatives
Performing administrative tasks such as updating records and organizing documentation
Assist in tracking performance metrics and supporting special projects involving research and process improvement


Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The student will be asked to sign a Tax Secrecy agreement and should understand the rules that prevent nondisclosure of Department of Finance information.

Qualifications :

As of June of the Program year the prospective interne must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program June August each year.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime