LAN SERVICE ASSOCIATE

APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (SOFTWARE) CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to selfsufficiency as quickly as possible.

Information Technology Services (ITS) is DSSs technology services organization. Its mission is to support the daily emergent and longterm needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications including a variety of client eligibility and recertification systems case management systems housing systems employment/work engagement services revenue producing computer matches claiming systems and personnel systems.

Information Technology Services (ITS) is recruiting one (1) Computer Associate Software II to function as LAN Service Associate who with wide latitude for independent initiative or judgment holds technical responsibility for performing complex technical activities related to the ongoing operation of HRAs Enterprisewide Agency LAN (Local Area Network) consisting of over 100 locations in the five boroughs that include Paperless Office Systems (POS) sites and Job Centers. These complex activities ensure the integrity and efficiency of the networks and the minimization of a loss of system time and/or resources due to system failures.

Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) II to function as a LAN Service Associate who will:

Perform technical diagnostics for LAN software/hardware to ensure efficient operation of the network; monitor the Enterprisewide LAN to ensure prompt and expedient problem resolution; monitor server logs to verify that all local nodes are available and functioning.

Provide technical assistance to customer area staff by relaying technical information on the capabilities and limitations of LAN functionality in order to minimize the possibility of disruption of desktop services; troubleshoot system issues opening trouble tickets as needed.

Instruct or demonstrate to staff and customers the proper efficient usage and/or installation of highly complex network application software or related program product software.

Monitor cross platform connectivity of HRAs Enterprisewide LAN with other Agencys Local Area Networks Wide Area Networks minicomputer networks and mainframes.

Assists in the development of highly complex technical recommendations regarding network strategic planning consolidation system conversions and network acquisition needs for the networks growth and upgrade of network devices

COMPUTER ASSOC (SOFTWARE) 13631

Qualifications :

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory fulltime computer software experience in computer systems development and analysis applications programming database administration maintenance and support systems programming data communications mainframe development mobile development web development and design; or

2. A fouryear high school diploma or its educational equivalent and five years of satisfactory fulltime computer software experience as described in 1 above; or

3. Education and or/or experience equivalent to 1 or 2 above. College education may be substituted for up to two years of the required experience in 2 above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition 24 semester credits from an accredited college or graduate school in computer science or a related field or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school) may be substituted for one year of experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and at least one year of satisfactory fulltime experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime