FRONT DOOR RECEPTIONIST

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.


Family Independence Administrations provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.

FIA is requesting to recruit three (3) Clerical Associate (CA) Level IIIs to function as Front Door Receptionists.

Under direction of the Front Door Reception (FDR) Supervisor with latitude to exercise independent judgment and initiative the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center including those applying for Public Assistance Medicaid and Food Stamps benefits as well as those who are currently in receipt of assistance and have scheduled appointments.

The Front Door Reception will:

Receive and direct customers to the appropriate unit within the Model Office by providing visitors
with information where possible; asks the reason for the visit and documents the arrival and arrival
time of the customer; accesses the appointment log and reviews the scheduled appointments
using the filter options in the Front Door Electronic Reception System (FRED) to determine if
individual has an appointment.

Perform a case search in the Front Door Electronic Reception System (FRED); issues numbered
and colorcoded tickets according to the visitor policy utilizing the Front Door Electronic Reception
System (FRED) issues childrens corner passes to parents/guardians accompanied by appropriately
aged children; directs individuals to the appropriate floor for case management or food stamp
reception area.

Review appointment letters court papers or other documents presented; batches received
materials by applying codes from appropriate coding sheet by category in order to prepare
materials filing other processing needs; explains the types of services available in the Model
Office at all times; determines whether customers have an emergency in order to provide quick
service and complaint resolution expeditiously; assigns appropriate pass/ticket to enter designated
area enlightens the customers the location and color associated with each service area.

Hand out appropriate Public Assistance Medicaid and Food Stamps Application Kits to individuals
applying for benefits; reviews and responds to applicants questions; assists participants in
accessing information regarding the status of their cases or seeking walkin assistance with
employment domestic violence or other issues.


Work Location: 2
Dekalb 275 BERGEN ST. Brooklyn NY
JamaicaST Queens NY

Hours/Schedule:
9:005:00

CLERICAL ASSOCIATE 10251

Qualifications :

Qualification Requirements
A fouryear high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime