ASSOCIATE COMMISSIONER FOR INTAKE ASSESSMENT AND CAPACITY MANAGEMENT

The Division of Shelter Intake is responsible for the oversight of the daytoday operations of the agencys Single Adult Adult Families and Families with Childrens intake and assessment sites both directly run and contracted providers. This Division is responsible for ensuring that the Citys most vulnerable population can access shelter per eligibility criteria 24 hours a day 7 days a week 365 days a year. This division will consolidate all of DHS intake and assessment positions which includes all the Preventive Assistance for Temporary Housing (PATH); and the Intake Assessment & Capacity Management. The selected candidate will report to the Deputy Commissioner of Shelter Intake. This senior management position will be responsible for planning implementing overseeing and assessing the performance of the following program areas: intake and assessment of single homeless adults shelter operations regulatory compliance access to entitlement and employment services for clients and the rehousing of shelter clients.

Under the executive direction of the Deputy Commissioner of Shelter Intake with extensive latitude for action and decision making the Associate Commissioner heads the Office Of Intake Assessment And Capacity Management whose daytoday activities allow for the smooth and effective operation through temporary shelter and program services of the divisions four (4) intake centers including homelessness prevention and rapid rehousing efforts at the front door serving approximately(13600) clients and the 30th street mens shelter which is the agencys single largest shelter serving over (800) clients. The Associate Commissioner is accountable for meeting all mandates which ensure that clients within the system are provided a bed each night through the coordination of all shelter vacancies placements and night transportation services within the 13600bed shelter system for single homeless men and women which is comprised of 120 facilities throughout the city including 1500 hotel beds.

The Department of Homeless Services is recruiting for one (1) Administrative Director of Social Services M5 to function as an Associate Commissioner for Intake Assessment and Capacity Management who will:
Lead administer and direct the daytoday operations of temporary shelter and program services to New York Citys single adult and adult family homeless populations 24 hours a day 7 days a week 365 days a year; is accountable for a budget of over $200 million (including contracts with nonprofit providers) and a staff headcount of 300 employees.

Administer all activities of capacity management which manages and monitors the placement and movement of 13600 clients nightly to ensure the effective utilization of system capacity; and a quality assurance unit which provides monitoring and technical assistance for the entire single adult portfolio to ensure client facility and capacity management business processes are supported through and reflected in the agencys Client Assistance and Rehousing Enterprise System (CARES).

Ensure the effective utilization of capacity using capacity management plans projections and aggressive vacancy control; works closely with the division of Capacity Planning and Development (CPD). directs staff to ensure clients within the system are provided a bed each night as per legal mandate; coordinates all shelter vacancies placements and night transportation services within the 13600bed shelter system for single homeless men and women which is comprised of 120 facilities throughout the city including 1500 hotel beds. this unit also produces and distributes nightly shelter statistics which track the systems census and capacity.

Determine the scope of work undertaken by setting priorities and direction for the assigned area of responsibility; ensures mayoral and commissioner initiatives and other essential agency activities and assignments pertaining to adult services are carried out in a thorough and effective fashion.

Be responsible for ongoing evaluation and improvement of the assessment process which helps to locate an appropriate shelter program to overcome the contributing factors of homelessness i.e. substance abuse mental health domestic violence and/or lack of employment. While assigned to an assessment shelter clients receive medical and psychological evaluations case management services which include benefits and entitlements assistance referrals for communitybased support services and rehousing assistance which in the past year alone has facilitated more than 1300 permanent housing placements. clients who lack immediate rehousing options are referred to a program shelter for continued services towards the goal of selfsufficiency.

Govern all designated program and staff efforts needed to provide shelter and related social services to single adult men and women in both the directly operated and contracted facilities throughout the city and ensures compliance with court orders such as the Brad H and Callahan consent decrees and regulations governing the right to shelter and shelter conditions; manages and oversees shelter operations to ensure facilities meet established standards; ensures compliance with NY city and NY state rules and regulations promulgated by the NYS Office of Temporary and Disability Assistance (OTDA) NYC Department of Health and Mental Hygiene (DOHMH) NYC Department of Buildings NYC Fire Department and NYC Department of Sanitation. Manage and oversee the shelter contracting process including the budgeting financial and legal aspects; and coordinates with the agency chief contracting officer legal budget/finance internal audit and operations contract management staff to ensure compliance with contract terms and conditions.

Develop programmatic goals to address emergent needs. implements significant reforms as it pertains to assigned area of responsibility throughout the adult family shelter system related to disability services.

Be responsible for the authenticity and issuance of missioncritical data including quantitative and qualitative data analysis the evaluation of best practices and the identification and assessment of operational improvement opportunities in order to reduce costs consolidate and/or efficiently restructure services.

Establish executive and management controls for the monitoring of all activities to assure that operations are in a manner consistent with the mandates of the agency federal state and city law rules and regulations court rulings affecting the provision of services to homeless adults and in accordance with the agency objectives as outlined in the strategic plan.
Serve as a chief advisor to the deputy commissioner commissioner and senior staff on program and policy issues related to intake assessment and capacity management and the formulation of criteria for evaluating the total range of services being provided to the citys homeless adults.

Administer investigative processes to determine shelter eligibility and works to divert families back into the community when possible; develops in conjunction with the legal division training on all policies and processes pertaining to adult family eligibility processes.

ADMINISTRATIVE DIRECTOR OF SOC 10056

Qualifications :

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency business firm civic or community organization operating in the area of social services including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to 1 above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services but not for the one year of experience at the administrative or managerial level as described in 1 above as follows:

(A)A masters degree from an accredited college or university in accounting business child welfare counseling economics education finance human resources labor relations management management science nursing operations research organizational behavior personnel or public administration political science psychology sociology social work statistics and/or urban studies may substitute for two years of experience; and/or

(B)Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in 2(A) above for each year of experience up to a maximum of three years; or

(C)A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime