ELECTRONIC APPLICATION COUNSELOR
ELECTRONIC APPLICATION COUNSELOR
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Job Description
Family Independence Administrations provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.
Under the supervision of the Electronic Application Supervisor with some latitude for independent judgement the Electronic Application Counselor is responsible for interviewing clients who are applying for Cash Assistance (CA) Supplemental Nutrition Assistance Program (SNAP) and enrollment in Qualified Health Plans (QHP) and insurance affordability programs through the NYS Health Care Exchange (HX) and Access NYC (ANYC). Review and verify clients documentation and provide information and assistance with the electronic application process. Performs other related work.
FIAs is recruiting for one (1) Eligibility Specialist 2 to function as Electronic Application Counselor who will:
Conduct intake interviews with individuals and families applying for enrollment in Medicaid
Children Health Insurance Program (CHIP) or qualified Health plans as well as Cash
Assistance (CA) and Supplemental Nutrition Assistance Program (SNAP) through the
New York State of Health Marketplace and Access NYC..
Provide counseling to clients to establish eligibility for affordable health coverage CA and
SNAP following the respective program specifications; provides information on the various
health coverages including premium tax credit and cost sharing reduction and the various
programs offered through Cash Assistance and SNAP.
Review clients documentation to complete the electronic application for eligibility and
enrollment in QHP CA SNAP; and scans indexes and uploads documents into the State
Health Exchange site and POS. Encourages client use of selfservice document return
options such as mobile document upload and selfservice scanning.
Provide assistance to clients in filling out the electronic application and facilitating enrollment
following guidelines and procedures and compliance with privacy and security standards.
Identifie clients who applying for emergency cash assistance based on ANYC application and
routes to same day interview. Schedules clients for additional appointments or makes referrals
to other Community Based organizations (CBO) CACs the HX call center or local Job and
SNAP centers if needed.
Data enters updates completed through the NYS Health Care Exchange (HX) and POS related
to changes in income resources or changes in address family composition and age to ensure
an effective transition and continuity of care and benefits.
Prepare daily activity log of applications completed deferred withdrawn by consumers as well
as log of case updates. Prepares activity log of enrollments/disenrollments and transfers for
submission to the EAC Unit Supervisor.
Consult with the EAC Unit Supervisor as needed on overall problems and if questions arise
during the interview or when completing the electronic applications.
ELIGIBILITY SPECIALIST 10104
Qualifications :
1. Completion of 60 semester credits at an accredited college; or
2. A fouryear high school diploma or its educational equivalent and two years of fulltime satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing gathering information and/or preparing necessary documentation for the purpose of making decisions concerning eligibility for public assistance or unemployment health benefits social security casualty property or liability insurance or other similar benefits; or
b. Performing bookkeeping bank teller duties housing office teller duties purchasing agent assistant store manager sales representative responsible for accounts or customer service representative responsible for making determinations; or
c. Dealing with social service agencies or aiding individuals in solving housing social financial or health problems as a community organization representative; or
3. A satisfactory combination of education and/or experience equivalent to 1 or 2 above. College education may be substituted for the experience in 2 above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in 2a 2b and 2c above are not acceptable for meeting the minimum qualification requirements. Examples of unacceptable work experience include but are not limited to experience as a token clerk checkout clerk sales clerk teachers aide cashier receptionist or secretary.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
