Computer Support Associate I - Infrastructure
Computer Support Associate I - Infrastructure
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NOTES:
1st Shift position. Exact shift hours are flexible and can be worked out with the hiring manager for the selected candidate.
This position will be 100% Onsite remote/hybrid not considered
OT and travel to Ames IA facility (up to about an hour away) is possible
40% of the time is spent on the shop floor metatarsals are required on the first day
Visa sponsorship is not available now or in the near future for this position.
City and state of current residence should be listed on the resume
POSITION DESCRIPTION
Operational IT support for the Des Moines Works factory in Ankeny including two offsite warehouse and a test lab in Ames IA. Position involves a mix of break/fix and project work dealing with computers printers scan guns and network equipment.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes.
Responsible for effective email communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates exterior ship orders inventory maintenance or other service recordshandling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.
JOB REQUIREMENTS
Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred but recent college graduates will be considered however recent college grads should be submitted at a lower bill rate
Employment Type
Full Time
