Sales amp Retention Manager - Luxury Health Club
Sales amp Retention Manager - Luxury Health Club
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Job Description
Sales & Retention Manager Luxury Health Club
Circa 40k plus Bonus
Thames Ditton London
We are recruiting for a Sales & Retention Managerfor a Luxury Health club in the heart of Thames Ditton. This is an exciting opportunity to be part of the leadership team a report directly to the CEO. If youre passionate about fitness salesfocused and ready to create an exceptional member experience wed love to hear from you!
Key Responsibilities:
- Deliver Sales Consultations: Conduct your own facetoface consultations with prospective members converting enquiries into sales of memberships.
- Member Engagement: Manage ongoing client relationships ensuring satisfaction from consultation through to postsale engagement.
- Retention Strategies: Implement strategies to engage members and improve retention both personally and across your team ensuring longterm member satisfaction.
- Team Leadership: Lead and support a small team of Sales and Retention Specialists providing coaching and guidance to help them meet their sales and retention targets.
- Sales Process Execution: Personally follow all steps in the sales process from lead conversion to CRM management while ensuring your team does the same.
- KPI Achievement: Achieve individual sales KPIs including consultation conversion rates and retention metrics while monitoring your teams performance and addressing any areas for improvement.
- CRM Management: Oversee the use of the CRM system by yourself and your team ensuring accurate tracking of member interactions bookings and outcomes.
- Sales Reporting: Provide regular updates to the CEO on both your own and your teams performance including consultation outcomes and retention insights.
Required Skills & Competencies:
- Sales Expertise: Proven ability to deliver results in a sales environment with strong skills in conducting consultations and closing deals.
- Leadership and Coaching: Ability to mentor and support a small sales team helping them to improve their performance while leading by example.
- ClientCentric Focus: Exceptional client service skills ensuring longterm client engagement and retention.
- Communication Skills: Strong verbal and written communication to engage clients and guide your team effectively.
- Organisational Skills: Ability to balance personal sales responsibilities with team leadership while managing multiple tasks and priorities.
Your recruiter for this role is Becky Hopkinson Account Manager at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency specialising in hundreds of fitness jobs in the UK like these. Becky is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please apply now.
Employment Type
Full Time
