Salesforce Customer Success Manager
Salesforce Customer Success Manager
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1 Vacancy
Job Description
Job Title: Salesforce Customer Success Manager
Location: Remote
We are currently seeking candidates who meet the following qualification
Key Responsibilities:
- Act as the primary customer advocate and main point of contact postsales.
- Develop strong relationships with customer stakeholders understanding their objectives and challenges.
- Ensure customers are effectively utilizing Salesforce and realizing its full value.
- Provide ongoing advice and best practices to ensure successful Salesforce adoption.
- Manage customer onboarding and guide clients through the setup and configuration process.
- Lead training sessions to ensure customers understand how to use Salesforce effectively.
- Understand customer business processes and goals to provide tailored solutions within Salesforce.
- Analyze key performance metrics and offer recommendations for optimization.
- Monitor customer health metrics to proactively identify potential risks.
- Drive customer retention through regular checkins identifying and addressing any concerns or blockers.
- Serve as a subject matter expert on Salesforces suite of products and features.
- Keep up to date with Salesforce updates new releases and product enhancements.
- Work crossfunctionally with Sales Product and Support teams to ensure seamless customer experience.
- Provide feedback to product teams based on customer needs and feedback.
- Maintain detailed records of customer interactions outcomes and actions.
- Provide regular updates to internal teams and leadership on customer status and health.
- Track and report on customer satisfaction and adoption KPIs.
- Proven experience in customer success account management or Salesforce administration.
- Experience in driving product adoption and managing customer relationships in a SaaS environment.
- Strong understanding of Salesforce including Sales Cloud Service Cloud and other key products.
- Exceptional communication presentation and interpersonal skills.
- Strong problemsolving abilities and proactive approach to client success.
- Excellent organizational skills with the ability to manage multiple customer accounts simultaneously.
- Technical acumen to troubleshoot and offer solutions within Salesforce.
- Bachelors degree in Business Computer Science or a related field (preferred).
- Salesforce Administrator certification (preferred).
- Customercentric mindset with a passion for delivering excellent service.
- Ability to work in a fastpaced evolving environment.
- Selfmotivated and resultsdriven with a strong sense of ownership.
- Experience in managing highvalue or enterpriselevel customer accounts.
- Salesforce Advanced Administrator or Developer certification.
- Familiarity with Salesforce integration tools (e.g. MuleSoft) and thirdparty apps.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
