Service Ambassador
Service Ambassador
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Job Description
You will be responsible for transporting guests virtually anywhere they like to go any time. Provide prompt courteous and efficient handling of all incoming calls keep track of guests requests follow up to ensure satisfactory service and assistance for outgoing calls.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive record and relay messages accurately completely and legibly.
- Contact appropriate individuals or departments (e.g. Bellperson Guest Services Housekeeping Engineering Security) as necessary to resolve guest calls requests or problems.
- Answer record and process all guest calls requests questions or concerns.
- Follow up with guests regarding satisfaction with guestrelated issues.
- Assist other team members to ensure proper coverage and prompt guest service.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests service needs in a professional positive and timely manner.
- Engage guests in conversation regarding their stay property services and area attractions/offerings.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Handle sensitive issues with team members and/or guests with tact respect diplomacy and confidentiality.
- Develop and maintain positive and productive working relationships with other team members and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals. Advise guests of any messages (e.g. voicemail mail faxes) received for them and send to room if required.
- Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message.
- Forward calls to Front Desk during breaks at night or whenever the phones are unattended.
- Thoroughly understand safety procedures and have numbers to the Police Fire and Telephone Repair departments.
- Perform other duties as assigned including assisting other departments on an asneeded basis
Qualifications :
- Ability to clearly and pleasantly communicate in English and Italian both orally and in writing using proper spelling and grammar with guests coworkers and management to their understanding both in person and by telephone.
- Ability to perform assigned duties with attention to detail speed accuracy followthrough courtesy cooperativeness and work with a minimum of supervision.
- Ability to work a flexible schedule that may include evenings weekends and holidays.
- Ability to be a clear thinker and remain calm in emergency situations.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
