Vice President Operations East North America
Vice President Operations East North America
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Salary Not Disclosed
1 Vacancy
Job Description
The Vice President Operations will collaborate closely with the Chief Operating Officer North
and Central America to lead and oversee the operations for Fairmont Hotels & Resorts in the
East Region as well as all confirmed or future pipeline properties.
The primary objective of this role is to drive performance improvement through a balanced
scorecard approach driving improved performance across the board in respect of colleague
engagement guest satisfaction owner relations brand standards and ESG/sustainability all
the while seeking to drive greater levels of market share and financial performance across
individual hotels and residences.
OPERATIONS
- Works collaboratively with the COO NCA corporate functional leads property General
- Managers and Regional Vice Presidents to develop and execute strategy to create
- refine and drive achievement of propertylevel strategic plans and KPIs
- Visits individual hotels throughout the region on a regular basis undertakes reviews of
- achievement against Fairmont Hotels & Resorts brand standards and expectations
- strategic and operating plans takes action by working with the properties to ensure
- deficiencies are identified addressed and communicated with all concerned
- Works collaboratively with the Fairmont Hotels & Resorts and Raffles Hotels &
- Resorts corporate teams (functional leads of Food and Beverage Guest Support
- Finance Talent & Culture Commercial Design & Technical Services Procurement
- Technology etc.) to support the hotels operationally in all respects
- Works with hotel operating teams and corporate peers to translate strategy into
- specific operational plans budgets and annual performance goals for hotels with
- agreed success criteria
- Supports the revisions and refinement of Standards of Service and related policies &
- procedures impacting propertylevel operations
- Assists in supporting propertylevel teams to ensure Hotel Management Agreements
- are adhered to
- Constantly seeks new opportunities to improve colleague engagement increase all
- revenue levels drive cost efficiencies optimize income increase service improvement
- and enhance overall competitiveness
- Builds and nurtures relationships at all levels influences & facilitates change
- management and provides direction on areas of opportunity to simplify internal
- business processes streamline resources increase efficiency & fasttrack projects
- Takes a broad view of local national and international business economic and political
- trends and environmental factors to determine growth areas opportunities and threats
OWNER RELATIONS DEVELOPMENT and NEW OPENINGS
- Collaborates with the COO NCA and other senior brand leaders to maintain high
- personal involvement and visibility with owners and their designated representatives to
- develop an open dialogue and accessibility
- Represents Accor in owner meetings and correspondence; coordinates with the
- Regional Vice Presidents and General Managers as appropriate
- Involvement in hotel development and opening & integration process includes
- conducting due diligence and process reviews as necessary working closely with
- D&TS Procurement and Hotel Integration Team to develop project plan and critical
- path
- As requested supports the Development team to participate in sales pitches to secure
- new business by demonstrating Accors operating capabilities and ability to achieve
- owner investment objectives
LEADING and DEVELOPING RESOURCES
- Provides inspired leadership to develop team identity with short and longterm
- business focus
- Coordinates with the COO NCA Talent & Culture team and other functional leads as
- appropriate to regularly assess and develop existing talent in the field with an
- overarching goal of continuously enhancing the Fairmont brands talent bench strength
- across the network
- Keeps close to hotel teams with succession planning; internal transfers; promotions
- and development of top talent
BRAND DELIVERY
- Acts as a role model and a culture carrier within the region and more broadly within
- Accor living and actively representing the Fairmont Hotels & Resorts brand values
- Acts as a key brand stakeholder to uphold and improve / refine the brand strategies
- and standards with all constituents
Qualifications :
- Previous experience as a hotel General Manager in various key markets in North
- America preferably with Fairmont Hotels & Resorts or a similar luxury brand
- Familiarity with Fairmont Hotels & Resorts / Accor technology systems and
- processes and overall corporate organizational structure
- Experience working in a variety of locations and property types throughout North
- America resorts citycenter hotels remote locations/islands in operations large and
- small
- Welltravelled with a deep understanding of and passion for great hotels great service
- and wellrun operations
- Possessing excellent working knowledge of Fairmont Hotels & Resorts and/or luxury
- brand standards LQA Forbes AAA rating systems etc.
- Strong executive presence with excellent interpersonal and relationshipbuilding skills
- Ability to think strategically form opinions and garner support and buyin from hotellevel
- leaders GMs/RVPs and counterparts within the corporate office
- Highly organized selfstarter and able to work independently whilst managing multiple
- projects simultaneously
- Able to perform well under pressure
- Possessing of excellent judgment and problemsolving skills
- Ability to find common ground among a group or teams to find improvement or conflict
- resolution to move forward
- Coaching experience and proven ability to motivate and influence others to accomplish
- objectives
- Enthusiastic team player with strong selfinitiative and ability to work to deadlines
- Ability to adapt to changing priorities and internal/external circumstances to achieve
- the best possible commercial outcome
- Strong organizational written and verbal communication and presentation skills
- Clear working knowledge of budget planning and execution
MUST HAVES
- Knowledge of the Luxury segment
IMPORTANT
- Post Hospitality Management Degree or MBA preferred
DESIRED
- Multilingual a plus
Additional Information :
Travel: 50% 70% of time expected for travel
Work Location: This role can be based out of our New York City or Toronto Office.
Visa Requirements: Must Legally be authorized to work in the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
