Dynamics 365 Developer - Customer Service 756849
Dynamics 365 Developer - Customer Service 756849
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- VDOT is seeking a Senior Dynamics 365 Developer. The ideal candidate will be skilled and experienced in Microsoft s Power Platform to include Dynamics 365 PowerApps Power Automate Power Pages Dataverse.
- Expertise in Dynamics 365 Customer Engagement Dynamics 365 Customer Service module.
- Demonstrated experience in Microsoft Dynamics 365 customization configuration development deployment and usage.
- Aid in the requirements gathering fitgap analysis design configuration implementation testing and support of Microsoft Power Platform solutions.
- Design develop new web components using .NET SQL Azure Power Platform (Dynamics 365 Power Apps Power Automate Dataverse) and C#.
- Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions and work with system administrators and other IT resources to implement fixes.
- Strong knowledge of Microsoft s licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform s use at VDOT.
- Develop and disseminate documentation (requirements recommendations technical analysis etc.) on platform usage.
- Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging tracking and resolution.
- Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Contribute to improving our processes and policies within the Business Enablement Services program.
- Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator) Other duties as assigned.
- Strong organizational and interpersonal skills.
- Logical clear and concise written and verbal communication skills.
- Ability to work seamlessly within a team as well as manage individual tasks
- Ability to react quickly to a fast paced rapidly changing environment.
- Rely on experience and judgment to plan and accomplish goals.
- Independently perform a variety of complicated tasks.
- Work with a team of Developers and System Engineers.
- Communicate clearly and effectively both speaking and in writing.
- Review & refine existing processes to align with agency better/group priorities.
- Review the existing procedures and propose execute and/or direct necessary changes.
- Participate in oncall duties as necessary.
- Be able to work fromhome and still provide the expected level of support.
- Be available to support afterhours work as needed.
5 years Experience as a D365 Technical Lead 8 years Experience with creating and managing of solution using Dynamics 365 Customer Service.
Education
Bachelor's and/or Master s degree in computer science, IT or relevant degree.
Employment Type
Full Time
