Guest Experience Center Agent EchoPark Automotive
Guest Experience Center Agent EchoPark Automotive
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Salary Not Disclosed
1 Vacancy
Job Description
EchoPark Automotive is hiring an Inside Sales Representative (Guest Experience Center Agent) for our location in Lowell NC. The Guest Experience Center is responsible for answering inbound calls chats internet leads and explaining to guests our sales process and ultimately setting an appointment at one of EchoParks dealerships. As a member of our Guest Experience Center team you will help our guests understand how we are changing the vehicle purchasing process making it simple fast and fun! You will begin your new career at EchoPark with 3 weeks of dedicated (paid) training and development. Our comprehensive sales training includes product training sales skills training communication skills and training on how to navigate our internal software systems.
What You Will Do:
- Build rapport with guests and assist through personality and relationship selling
- Assist guests through inbound and permission based outbound calls by utilizing relationship based sales
- Exercise the intuitive ability to understand guests needs and match those needs with company inventory
- Set appointments for guests based on their time location preference and vehicle needs
- Continually improve and be receptive to coaching
- Practice efficiency handle call volumes knowledgeably while still providing excellent service.
- Answer guests questions accurately openly and honestly.
- Rotating monthly schedule working from home of 8:30AM5:30PM 9AM6PM 10AM7PM 11AM8PM 12PM9PM 1PM10pm 2PM11PM 3PM12AM Scheduled hours will be dependent on where coverage is needed. This will be a fulltime position 40 hours per week and includes working every other weekend Sunday shift is always 10AM6PM.
Qualifications :
What Were Looking For:
- 1year of customer service/sales experience telephonebased preferred
- Proficient computer experience leveraging multiple platforms at the same time
- A history of succeeding in a team environment
- Professional verbal and written communication with excellent active listening skills
- A desire to learn practice and deliver a remarkable guest experience
- Competitive and goal oriented individuals
- Experience using good problemsolving skills and taking the initiative to think critically to identify improvement opportunities
What We Offer:
- $55000 $75000
- (includes base plus monthly uncapped commission)
- Bonus guarantee for the first three months of employment
- Work from Home
- Health Dental and Vision Insurance
- 401k
- Paid vacation
- Access to leadership and personal development programs
- Casual dresscode
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
