Client Insights Analyst Health - Remote
Client Insights Analyst Health - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Client Insights Manager the Client Insights / VoC (Voice of the Customer) Analyst will use analytical tools to identify trends in business and customer feedback allowing business leaders to enhance our client experience.
You will:
- Design and conduct customer satisfaction surveys and other feedback mechanisms.
- Collect and analyze customer feedback from several channels (surveys call recordings customer service interactions etc.).
- Transform raw data (structured and unstructured) into meaningful and useful analysis and visualization. Provide insights in meetings and presentations.
- Identify important metrics to better evaluate customer impacts related to performance of products client relationships service delivery and business processes
- Develop streamlined clear customer insights reports and dashboards to track performance
- Advocate for our customer with a balanced objective and measured approach
Qualifications :
Qualifications:
- 3 years research and data analytics experience required (50% or more of role)
- Experience using qualitative and quantitative data from several input sources (surveys call recording technology user observations sessions advisory boards etc.) to develop important learnings themes and insights required.
- Experience with reporting design remote dashboards and portal products
- Experience with a VoC or Feedback Management system (Examples include Medallia Qualtrics Alida Satmetrix)
- Expert in data visualization techniques
- Expertlevel MS excel (can perform complex functions) user (VBA experience preferred) required
- Expertise in survey question design
- Provide examples of previous data analysis with business applicability (specific use cases will be discussed)
Benefits/Perks:
- This role is remote from within the US
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or inoffice
- Flexible time off including volunteer time off vacation sick and 12paid holidays
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
