Project Manager - Customer Care Experience 12 month FTC
Project Manager - Customer Care Experience 12 month FTC
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Job Description
We are currently looking for a Customer Experience Project Manager to drive the delivery of key transformation workstreams to continue to build an even more customercentric business and add value in support of our Customer Care 3year plan and wider business strategy. ASOS Customer Care have ambitions to become industry leading in their customer experience and we are looking for a customer centric project manager to help get us there
The role will ensure that project milestones and deliverables are met on time and to budget. Project reporting will also be a key part of the role requiring RAG status reports to be produced on a fortnightly basis to feed into programme boards.
The project manager will also support our Customer Care Experience & Transformation function on project management best practices and methodologies on a daytoday basis.
About the role
- Develop and maintain comprehensive project plans including timelines milestones and resource allocation
- Lead crossfunctional teams motivating and guiding them to achieve project objectives
- Manage project budgets track expenses and optimize resource utilization
- Identify and mitigate potential risks that may impact project success
- Facilitate effective communication between stakeholders team members and clients
- Monitor project progress provide regular status updates and implement corrective actions when necessary
- Conduct postproject evaluations to identify areas for improvement and apply lessons learned to future projects
- Ensure compliance with company policies industry standards and regulatory requirements
- Foster a culture of innovation and continuous improvement within the project team
- Supporting our culture by championing Diversity Equity & Inclusion strategies
Qualifications :
About you
- Project Management Professional (PMP) certification or equivalent
- Proficiency in project management methodologies such as Agile Scrum and Waterfall
- Strong skills in using project management software (e.g. Microsoft Project Jira Trello)
- Strong Customer/Commercial experience ideally in B2C and familiarity with industryspecific practices and trends (relevant to our companys sector)
- Demonstrated expertise in risk management and stakeholder management
- Outstanding communication and presentation skills
- Strong problemsolving and decisionmaking abilities
- Ability to lead and motivate crossfunctional teams effectively
- Adaptability and willingness to embrace change in a dynamic work environment
Additional Information :
Whats in it for you
- Employee discount (hello ASOS discount!)
- ASOS Develops (personal development opportunities across the business)
- Employee sample sales
- Access to a huge range of LinkedIn learning materials
- 25 days paid annual leave an extra day for your birthday
- Discretionary performance related bonus scheme
- Private medical care scheme
- Flexible benefits allowance which you can choose to take as extra cash or use towards other benefits
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
