Dispatch Agent
Dispatch Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role of a Dispatch Agent is to identify and understand our customers finalmile transportation needs. Your main responsibilities will include receiving booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must maintain organization with high volume think creatively and independently about problems and solutions and have excellent interpersonal skills while delivering exceptional customer service.
Major Duties and Responsibilities:
Prepare handle and process documentation including house and master air waybills and sea waybills commercial documents and customs/regulatory documents
Update terminal recovery cargo delivery and equipment return information it a timely and accurate manner into our operating system
Timely freight dispatch to avoid disruptions in customers supply chain
Communicate effectively and timely with customers vendors and internal Expeditors network through high volume of email phone instant message and inperson
Review and monitor reports to understand individual performance impact and opportunities for development and efficiencies.
Contribute to maintaining strong vendor relationships airlines trucking companies etc.
Work within compliance standards at all times including internal policies and procedures external government regulations and customer requirements
Meet key performance indicators in support of department branch product and company goals
Desire to understand overall department process flow and constantly seek opportunities for efficiencies
Escalate problems or decisions to Management based on established guidelines and procedures when necessary
Qualifications :
Minimum Qualifications:
High School Diploma
Excellent customer service skills; friendly courteous empathetic and helpful
Effective interpersonal skills including proven abilities to listen comprehend communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience can withstand stress
Work effectively and productively with others
Proficient computer skills including Microsoft Office products (Outlook Excel Word PowerPoint)
Fluent in English
Desired Qualifications:
Bachelors degree
One year of work experience in a customer servicerelated role
Additional Information :
Expected Salary: $2427/hr
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
