L3 Senior Systems Engineer

• Provide expertlevel technical support and troubleshooting for systems and networkrelated issues
  
• Address escalated customer calls and emails clarifying requirements and resolving issues promptly
  
• Diagnose and resolve system and network performance problems in both internal and client environments
  
• Ensure compliance with Service Level Agreements (SLAs) and meet customer expectations
  
• Respond to service outages and incidents implementing effective remediation to minimize downtime
  
• Document troubleshooting procedures and solutions for knowledge sharing
  
• Manage and execute system and network configuration changes upgrades and deployments
  
• Maintain strong client relationships through toptier service and support
  
• Support both WAN and LAN infrastructure for internal and client environments
  
• Collaborate with data center operations teams on system and network upgrades migrations capacity planning and incident management
  
• Design implement and manage complex infrastructure solutions for internal and external clients
  
• Ensure system stability security and scalability through proactive monitoring and maintenance
  
• Work with crossfunctional teams to integrate networking solutions with other IT systems and applications
  
• Provide mentorship and guidance to junior engineers and technical team members
  
• Adhere to organizational policies and contribute to their development and improvement
  

Requirements

• Minimum of 5 years of technical experience in a medium or enterprise environment with expertise in supporting multiple domain environments
  
• Proficiency in virtualization technologies such as VMware HyperV and Azure
  
• Handson experience with backup and storage solutions including Veeam Datto Backup and AvePoint
  
• Strong knowledge of Microsoft 365 (M365) and cloud computing while adhering to industry best practices
  
• Familiarity with tools and technologies such as NinjaOne ServiceNow Auvik Highlighter M365 SSL Active Directory (AD) and DNS
  
• Experience providing IT support to Englishspeaking countries
  
• Over 5 years of experience working with Windows and Linux server operating systems
  
• Skilled in designing implementing and managing client infrastructure
  
• Strong understanding of data center infrastructure including servers storage and virtualization technologies
  
• Proficiency in industryleading networking infrastructure including Meraki Fortinet Sophos Juniper Cisco WatchGuard MikroTik Aruba and Ruckus
  

• Microsoft AZ900
  
• Microsoft AZ104
  
• Microsoft AZ700
  
• Microsoft AZ500
  
• VMware Certified Technical Associate
  
• Veeam Certified Engineer (VMCE)
  
• Red Hat Certified System Administrator (RHCSA) (Highly Regarded)
  
• Microsoft AZ140 (Highly Regarded)
  
• ITIL Certification (Highly Regarded)
  

• Strong ability to prioritize tasks effectively while maintaining ticket documentation and management standards
  
• Capable of making sound decisions and exercising good judgment when handling internal and external stakeholders in highpressure situations
  
• Proactive approach to identifying and resolving complex technical issues using critical thinking and analytical reasoning
  
• Excellent verbal and written communication skills
  
• Ability to convey technical concepts clearly and concisely to both technical and nontechnical audiences
  
• Customercentric mindset prioritizing client needs and delivering exceptional service and support
  
• Actively seeks opportunities for professional development and continuous skill enhancement
  

Benefits