Live Support Specialist
Live Support Specialist
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Job Description
- To monitor multiple Chat dashboards;
- To handle end users queries in live chat and ensure a prompt response;
- To coordinate with Service Managers and to inform endusers in the live chat about any service irregularity;
- To resolve any endusers disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required;
- To sustain discipline in the live chat;
- To verify and ensure the quality of operators Live casino service from the end users perspective;
- To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained;
- To provide resolutions of the investigated cases to the operators if asked by the manager.
Qualifications :
- Secondary education;
- Full professional proficiency in English;
- Basic user of standard software applications including MS Office Windows etc.;
- High sense of responsibility;
- The ability to accurately fulfil the direct management orders and work tasks;
- The ability to work in a team;
- The ability to work in shifts (including night);
- Detailoriented;
- Customeroriented;
- Good communication skills.
Additional Information :
We offer:
- Inclusive and diverse workplace
- Development oriented organizational culture
- Health Insurance
- Onsite Gym / Yoga lessons
- Fit pass with corporate service at partner companies
- Privilege card corporate discounts with partner companies
If you are interested please apply by adding your CV in English until February 12 2025.
For more information please visit our careers page: ;
The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible preselection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
