Application Officer LBS-008
Application Officer LBS-008
Posted on :
12-02-2025
Employer Active
1 Vacancy
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Job Description
23 months contract with a Local Authority
Job Summary:
To process applications for service users wishing to join the home search bidding scheme.
Verifying all documentation and determining if a client qualifies to join the biding scheme.
To provide advice and guidance to service users and stakeholders on the home search bidding scheme and alternative housing options.
To process all applications requests in line with the allocations policy and relevant legislations.
Key Duties/Accountabilities (Sample):
Register and assess housing applicants on the Housing Registrations database to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy procedures and housing legislation.
Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council s allocations scheme and relevant to their circumstances.
Provide information and support including training to internal departments on the Council s housing registration policies and procedures.
Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority Housing Associations and agencies.
Maintain systems to record and amend housing applications including identifying errors to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements.
Develop and update the applications functions of the Housing Applications database.
To deal with enquiries and complaints from the public other departments division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives and provides response to freedom of information request.
Skills/Experience:
Knowledge of housing legislation as it affects local authority lettings schemes tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance case law and good practice
Knowledge of Equalities legislation and good practice and its application in relation to housing services
Must have experience of administration and word processing.
Experience of inputting and validating data on a computer
Must have prior experience of preparing statistical information
Experience of service delivery to applicants in housing need
Ability to plan and organise own work to achieve tasks within tight deadlines
Ability to maintain accurate files and records (both manually and computerised)
Ability to communicate effectively orally and in writing including active listening
Ability to deal sensitively and effectively with problems and issues raised by clients and staff.
Ability to analyse complex issues and written material quickly to think creatively about problems and identify solutions
Ability to work effectively and openhandedly with people from diverse backgrounds and circumstances.
Additional Information:
Hybrid 3 days/week from the office 2 days/week WFH.
Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need Ability to plan and organise own work to achieve tasks within tight deadlines Ability to maintain accurate files and records (both manually and computerised) Ability to communicate effectively, orally and in writing including active listening Ability to deal sensitively and effectively with problems and issues raised by clients and staff. Ability to analyse complex issues and written material quickly, to think creatively about problems and identify solutions Ability to work effectively and open-handedly with people from diverse backgrounds and circumstances.
Employment Type
Full Time
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