Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Nine is seeking multiple Customer Service Representatives for fulltime permanent and maxterm positions to join our Australian Metro Publishings Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australias leading publications including The Sydney Morning Herald The Australian Financial Review and The Age.
Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.
This role primarily allows for working from home with the expectation of attending inperson sessions during the induction process.
The Customer Service Team operates on a 7 day a week roster. Employees will work Monday Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm Saturday 7:30 am 10:30 am and Sunday 7:30 am 11:30 am.
Key Responsibilities:
- Deliver worldclass frontline customer service that meets or exceeds customer experience targets.
- Manage customer interactions via phone email live chat and web forms.
- Participate in mandatory inoffice sessions during induction.
Qualifications :
Our ideal candidate will possess the following attributes:
- Exceptional customer service skills including active listening and welldeveloped verbal and written communication abilities.
- A positive attitude and a strong willingness to learn and progress in your career.
In return we offer the opportunity to work with a talented team in a dynamic environment where you can develop your skills and advance your career with an industry leader. Comprehensive training and development will be provided to ensure your success.
Additional Information :
Our Commitment to Diversity and Inclusion:
Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
