Senior Product Manager Agent AI - Logistics Service

We are looking for a Senior Product Manager Agent AI (Logistics Service)  to join our Logistics Service team where our mission is to increase loyalty through amazing service experiences. 

If you are a creative problem solver who is hungry for a new adventure then an international workplace is waiting for you in the heart of Berlin!

As a Senior Product manager in our team you will develop highimpact products that shape the future service experiences we offer to millions of customers riders and vendors across Delivery Heros 70 markets. Your tools will be used daily by thousands of agents across the global Delivery Hero footprint. 

• Scale up and improve our AIpowered guided assistance for Agents directly increasing agent productivity and service quality 

• Develop and set targets for new KPIs that link the product to the critical operational & performance KPIs 

• Lead a crossfunctional team: engineering data science design/UXR analytics operations to create an amazing Agent user experience 

• Collaborate & align requirements with local stakeholders across the Delivery Hero network 

• Be a leader in the application of AI and ML into service products across our entire product portfolio

• Become an expert on Agent Service and Agent tooling

In our Logistics Team youll tackle highimpact challenges that make lastmile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.

Qualifications :

• 5 years of experience in product management with a proven history of delivering results

• Experience building products leveraging AI and comfortable collaborating with data scientists and ML engineers

• Datadriven mindset with ability to piece together multiple data sources into actionable insights focusing on strategic view

• Good understanding of technical architecture of complex highly scalable distributed realtime applications

• Track record of successfully launching and constantly improving innovative products ability to set and deliver against ambitious plans and a master of work prioritization

• Exceptional interpersonal skills; strong written verbal communication skills and Fluent in English.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.                 

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Fulltime