Global HR Service Delivery Senior Specialist

• The roleholder will require understanding of the strategic direction set by senior management and its impact on the team goals
• Establishing and managing the process design for HR processes for end to end employee cycle (hire to retire) in a global set up
• Design develop and support the implementation of HR operating model across the employee lifecycle
• Create new solutions and wherever needed adapt to existing processes and procedures
• Focusing on delivering HR customer and transactional support our expectations include: evaluating and analyzing complex employee HR and system questions requests or concerns; quickly interpreting the situation resolving appropriate resolution or blocking issues and communicating the resolution to the customer in accordance with established standard operating procedures and approved guidelines.
• Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Demonstrate Knowledge in HR Shared Services space and integration of its processes with HR technologies across countries
• Demonstrate high proficiency in driving process standardization and streamlining
• Demonstrate flexibility to learn new tools such as Objective Manager Enboarder etc. and new processes that are being defined under the ambit of HR Transformation programme.

Qualifications :

• Graduate degree in Human Resources or a related discipline
• A minimum 7 years of experience working with a multinational organisation in an HR Operations or HR Shared Services environment is mandatory. Experience working in professional services will be an added advantage
• Deep understanding and strong knowledge of HR processes delivered out of a Shared Service or HR Operations set up
• Experience working in HR Information systems such as PeopleSoft SAP Oracle Workday Objective Manager others is mandatory.  Handson experience and working knowledge of HR business processes in Workday is mandatory.
• Analytical and datadriven leveraging data available to drive process enhancements
• Proficient in MS Office Suite (Word Excel PowerPoint Outlook).  Proficiency in Power BI will be an added advantage
• Proven ability for building a HR process that deliver an effective people experience
• Strong problem solving and project management skills as well as ability to work independently with minimal supervision.
• Experience in partnering with senior stakeholders and managing various stakeholder groups effectively.
• Excellent relationship management skills display sensitivity to organisational dynamics and cultivate relationships across functions to drive results.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types working hours and work environments
• Excellent communication skills (written and verbal) ability to adapt communication upwards and downwards for appropriate levels of detail

Ability to influence negotiate and constructively challenge to achieve productive solutions for complex business problems.

Additional Information :

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here