Porto - Remote German Speaking Customer Representative
Porto - Remote German Speaking Customer Representative
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Job Description
Job Title: German Customer Service Representative
Location: Remote
Job Type: Fulltime
Working Hours:
- Monday to Friday: 08:00 AM 06:00 PM
- Saturday and Sunday: 08:00 AM 05:00 PM
- Occasionally: Availability from 08:00 AM 07:00 PM
Days Off: 2 Rotating Days Off per week
Salary: Competitive Salary Package
Start Date: 20th February 2025
Job Overview:
We are seeking a dedicated German Customer Service Representative to join our remote team with accommodation provided in Porto Portugal. This role requires flexibility and involves working on a rotational shift schedule. Monday to Friday shifts are from 08:00 AM to 06:00 PM while weekends are from 08:00 AM to 05:00 PM. Occasionally you may be required to work until 07:00 PM. You will also have 2 rotating days off each week.
Key Responsibilities:
- Provide exceptional customer service in German via phone email and live chat.
- Respond to customer inquiries address issues and provide clear accurate product information.
- Ensure customer satisfaction by efficiently resolving concerns and offering effective solutions.
- Stay updated on product offerings and services to deliver accurate and relevant assistance.
- Accurately record customer interactions in the CRM system ensuring followup when necessary.
- Collaborate with team members to resolve complex customer issues and enhance the customer experience.
- Adhere to company processes and guidelines to ensure a consistent service standard.
- Be flexible with your working hours adapting to occasional schedule changes as needed.
Requirements:
- Fluency in German (both written and spoken) is essential.
- Strong communication skills and a customerfirst approach.
- Previous experience in customer service or a similar role is preferred.
- Ability to work effectively in a fastpaced remote environment.
- Flexibility to work rotational shifts including occasional evening shifts.
- Proficiency with CRM systems and customer service tools.
- Excellent attention to detail and problemsolving skills.
- EU citizenship or a valid work permit for Portugal (if applicable).
Benefits:
- Competitive salary and benefits package.
- Fulltime remote role with accommodation provided in Porto.
- Rotational shifts with 2 days off each week.
- Opportunities for career advancement and ongoing professional development.
- A collaborative and supportive team environment.
- Health and wellness programs.
How to Apply:
If you are fluent in German and passionate about delivering excellent customer service in a remote role we would love to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.
Employment Type
Full Time
