Porto - Italian Speaking Customer Advisor
Porto - Italian Speaking Customer Advisor
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Job Description
Job Title: Italian Customer Service Representative
Location: Porto Portugal (Onsite)
Job Type: Fulltime
Working Hours:
- Monday to Friday: 09:00 AM 06:00 PM
Days Off: Saturday and Sunday
Accommodation: Provided in Porto Portugal
Salary: Competitive Salary Package
Start Date: 20th February 2025
Job Overview:
We are looking for a motivated Italian Customer Service Representative to join our onsite team in Porto Portugal. In this role you will assist Italianspeaking customers offering expert support and resolving inquiries. The working hours are Monday to Friday from 09:00 AM to 06:00 PM with weekends off. Accommodation in Porto will be provided for the duration of your employment.
Key Responsibilities:
- Provide outstanding customer service in Italian through phone email and live chat.
- Address customer inquiries resolve issues and deliver clear and accurate product information.
- Ensure customer satisfaction by providing prompt effective solutions to concerns.
- Stay uptodate on product offerings and company services to provide accurate support.
- Record customer interactions in the CRM system ensuring appropriate followup.
- Collaborate with your team to resolve complex issues and enhance the overall customer experience.
- Adhere to company policies and procedures to ensure consistent service quality.
- Flexibility in working hours may be required including occasional adjustments to shifts.
Requirements:
- Fluency in Italian (both written and spoken) is essential.
- Strong communication skills and a customerfocused mindset.
- Previous experience in customer service or similar roles is preferred.
- Ability to thrive in a fastpaced onsite work environment.
- Excellent problemsolving skills and attention to detail.
- EU citizenship or valid work permit for Portugal.
Benefits:
- Competitive salary and benefits package.
- Accommodation provided in Porto Portugal.
- Regular working hours with weekends off.
- Opportunities for career advancement and personal growth.
- A supportive and collaborative team environment.
- Health and wellness programs.
How to Apply:
If you are fluent in Italian and passionate about delivering excellent customer service we would love to hear from you! Please submit your CV and cover letter detailing your qualifications and experience.
Employment Type
Full Time
