Director Customer Success SAI Sensory Product Development

About this job

Innovation matters. With bestinclass research and predictive analytical tools SA&I (Strategic Analytics & Insights) is at the core of our clients new product ideas product messaging that inspires action product development and validation and optimal launch strategies. In SA&I you will work with industry leading marketers and see your work come to life.  If you want to influence the direction of a new product the strategy of how to launch or how best to reinvigorate a struggling brand at SA&I you can.

Be curious. Be collaborative. Be forward thinking.  Join SA&I and work with our clients as a consultant a problem solver and influence the future of their innovations.

Responsibilities

When you join the SA&I team youre signing up for an experience that requires flexibility curiosity and passion. As a Director Customer Success you will have the following responsibilities:

• Commercial & Client Leadership:  
  • Drive strong client satisfaction through deliverables and by supporting the scoping discussions with Account Development for complex projects
  • Work closely with Account Development to define and execute against an analytic strategy that is aligned to client expectations
  • Review/advise on project execution elements for complex studies (design feasibility timing)
  • Serve as a strategic client partner understanding their business needs and innovation process  
  • Consistently engage senior insight partners and beyond (with Account Development) to establish broad support for the SA&I team as a partner
  • Identify and pursue opportunities to strengthen relationships through valueadded analytics validations training thought leadership etc.
• Project Delivery & Analytical Leadership:  
  • Ensure the overall success of client deliverables including final review
  • Join/lead presentations with clients to add seniorlevel consulting/perspective and proactively identify followup opportunities
  • Act as the expert on call both internally and externally resolving issues and supporting challenging/tricky topics
  • Ensure project date and EOD hygiene in MSD and 100% compliance with time tracking and project assignments
• Team Leadership: 
  • Directly manage a team (46) of Analysts/Associate Managers/Managers providing performance coaching training and support in career development
  • Provide study feedback and own overall performance review process
  • Manage team workload/capacity and engagement
  • Drive team expertise of services tools metrics and client standards

Qualifications :

Qualifications

• At least 5 years of experience in a consulting role on Innovation Strategy or Sensory Product Research
• At least 2 years of experience operating as a Manager at NIQ (BASES Customer Success preferred)
• At least 3 years of people management and/or coaching experience
• Highly proficient in Microsoft Office Microsoft Dynamics and BASES suite of proprietary software (Studio BOWTIE etc.)

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: