Principal Platform Architect
Principal Platform Architect
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Salary Not Disclosed
1 Vacancy
Job Description
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The teams purpose is to accelerate customers adoption of the ServiceNow platform enabling customers to realize value faster reduce costs and reduce risks.
The Role
The Customer Outcomes Platform Architect is an advisory role responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy technical governance core data integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform but and instead guides both partner and customer resources to achieve their goals through leading practices.deliver best practices. This role interfaces with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation and ongoing operations related to of ServiceNow solutions.
An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting (professional services firms or cloud software company) focused on technology strategy governance data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification road mapping as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.
What you get to do in this role:
Developing strong relationships with the c suite and business leaders to understand the clients vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomesthrough the visual customer roadmap.
Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:
Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
Establish and advise on the technical governance related domains and associated processes
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful golives enduser adoption and ongoing support
Advocate/champion ServiceNows advisory leading practices and industry use cases with clients
Contribute thought leadership (methodology and white papers) on how advisory and codelivery can optimize customer outcomes
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
Define solutions across the platform that align to delivered capabilities
Qualifications :
To be successful in this role we need someone who has:
- Consulting Experience
- Management Consulting Experience preferred (Big 4 Strategy Firm) or OEM software or Cloud company
- 3 years of experience in management consulting leadership roles at a toptier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud Company enterprise architect
- Career progression (Technical Architecture)
Experience working with functional business leaders to:
- Identify business objectives and develop outcomefocused roadmaps
- Guide large Consulting/SI organizations.
Large Program Experience
- 10 years large program experience leading architecture and design
- 10 years large program experience leading architecture and design
- Experience servicing customers in the technology industry
Enterprise Architecture Experience
- Enterprise or Solution Architect role and/or relevant experience.
- Data modeling core data design security integrations configuration management
Cloud Application Technology Experience
- Experience in implementation of one or more cloudbased systems such as SalesForce Workday Amazon Web Services (AWS) Azure or Oracle Cloud
- 3 years of ServiceNow Platform experience is required
- Cloud platform experience desired
- Familiarity with Enterprise Platforms
Required Competencies:
- Customer Focus
- Translates requirements to Demonstrate value
- Collaborative
- Results Driven
- Cultivates Innovation
- Executive level communication skills
- Consultative perspective
- Thrives in complexity
- Strategic mindset
- Software Development background
- Excellent presentation and communication skills
- Travel up to 50%
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
