Receptionist
Receptionist
Posted on :
25-01-2025
Employer Active
1 Vacancy
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Job Description
Job Description
- We are looking to hire Receptionists to serve as our guests first point of contact and manage all aspects of their accommodation.
- Ultimately you will help create a pleasant and memorable stay for our guests.
- Hotel Receptionist responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. If you have a knack for customer service and work experience in the hotel industry wed like to meet you.
Essential Duties and Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fullyfurnished to accommodate guests needs
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Qualifications :
Other Skills Education and Experience
- Excellent communication and organizational skills
- Proficient in the use of Opera PMS software
- A minimum of a year work experience as a receptionist with a reputable hotel brand
- Strong interpersonal and problemsolving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Minimum of OND from a recognized institution
Benefits
- Attractive Salary: Our goal is to acknowledge our employees skills and performance while at the same time respecting the principles of fairness and nondiscrimination.
- To ensure our salaries are competitive we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams to facilitate and encourage their development.
- Regular Support: Meeting in a calm setting conducting an appraisal and setting targets is a valuable process both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
- Wellness for all: With operations over 63 countries we strive to ensure the wellbeing health and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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