Substitute In-Room Dining Server
Substitute In-Room Dining Server
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The In Room Dining Server has a passion to anticipate meet and exceed our guests needs while ensuring the highest levels of quality and cleanliness in all areas of Food and Beverage Operations.
Compensation: $15.93 $21.24 per Hour (Plus Gratuitites)
Responsibilities
- Arrival
- Report to manager at scheduled time in uniform fully groomed according to The Plaza Standards with all personal service supplies on hand.
- Clockin in uniform at scheduled time for your shift.
- Read communication board/log book.
- PreShift
- Communicate with out going shift if applicable.
- Participate in departmental meetings and shift lineups.
- Know your shifts and station assignments.
- Complete all opening side work regularly promptly and correctly and receive Manager Signature upon completion.
- Know the ingredients preparation and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
- Service
- Provide prompt courteous and efficient food beverage and Amenity service
- Answer all phone calls directed to In Room Dining within 3 rings using the guest names.
- Demonstrate The Plaza Standards in all interactions.
- Demonstrate an attitude of friendly hospitality in every aspect of service.
- Remains observant and responds to each guest at all times.
- Maintain cleanliness and condition of the work areas and equipment.
- Perform all assigned side work regularly promptly and correctly.
- Effectively handle guest concerns.
- Make appropriate suggestion of food and beverages; employs suggestive selling and up selling techniques and cross promotion of F&B Outlets.
- Service beverage orders promptly according to standards.
- Perform wine service according to procedures.
- Assist in timing food orders correctly to ensure they come up at the proper time.
- Ensure service trays and tables are up to Plaza Standards before presenting it to a guest.
- Clean and set all trays and tables in accordance to The Plaza standards
- Remove all delivered items from the guest rooms 60 to 90 minutes after delivery.
- Conduct floor walks as instructed by the Manager or Sales Agent to check floors for any trays tables or dishes. Collect any items and return them to the Stewarding Area.
- Assist with retrieving service equipment from stewarding areas and restocking IRD.
- Conduct expiration tracking on a daily basis and report upcoming expiration dates to manager.
- Be able to perform all cash handling procedures
- Work closely with Butlers to ensure detailed customized and engaging service.
- PostShift
- Ensure your workstation is clean restocked neat and in order.
- Bring all glassware silverware and china back to the stewarding area and break down dirty tables and trays.
- Complete all closing side work regularly promptly and correctly and receive Manager Signature upon completion.
- Leave
- Communicate with incoming shift if applicable.
- Anticipate uniform needs for next scheduled shift.
- Clock out before changing out of uniform.
- General
- Ensure adherence to Fairmonts Code of Ethics; ensure all situations are handled with our values in mind Respect Integrity Teamwork and Empowerment.
- Maintain regular attendance in compliance with Fairmont standards as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming outlined by The Plaza grooming Policy.
- Be able to perform a variety of Guest requests and think creatively when called upon in order to establish a memorable experience for every Guest and Member
- Follows Occupational Health & Safety regulations.
- Report suspicious people and behavior to Security.
- Report any problems to manager on duty.
- Follows Hotels telephone etiquette standards.
- Comply promptly with all special request of management.
- Communicate pleasantly and courteously with guests management and coworkers.
- Knowledge of all communication systems including phones radios etc.
- Know layout of In Room Dining/hotel and location of all equipment and supplies.
- Know all IRD station breakdowns.
- Knowledge of all other F&B Outlets; including Rose Club Champagne Bar and Palm Court. Knowledge includes menus wine and cocktail programs and special events
- Know all of the IRD menus; including Breakfast All Day Dining Late Night Dining Suite Functions/ Hospitality Eloise Kids Menu Private Bar and Amenity menus.
- Other duties may apply
Qualifications :
- Proficient in the English language (verbal & written) second language is an asset.
- Basic computer knowledge (Micros Opera Microsoft etc.).
- Previous food and beverage experience in a luxury hotel setting is an asset.
- Must be able to lift trays of food or food items up to 50 pounds.
- Must be able to transport trays up to 50 pounds through the kitchen to Guest Rooms
- Must be able to stand and walk throughout entire shift.
- Must have a very flexible schedule including Nights weekends and holidays.
- Food handling certificate is an asset.
- Must be able to work with and serve alcohol
- Knowledge of food wine spirits and cocktails
- Excellent eye for detail and the ability to multitask.
- Team player and willing to help out throughout IRD and other Food and Beverage outlets.
- Must possess outstanding guest services skills and professional presentation.
- Must be effective at handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening understanding and clarifying the concerns and issues raised by guests.
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30lbs
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally authorized to work in the United States.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
