Expansion Associate

About KeyNest:

KeyNest is revolutionising key management for Airbnb users and beyond. Our global network of over 7000 KeyNest Points securely stores keys allowing Airbnb guests cleaners and contractors to pick them up at their convenience. As a trusted global partner of Airbnb weve successfully facilitated the checkin of over 2 million guests.

We are looking for a proactive and hands on Operations Associate to lead our UK operations and drive partnerships growth. If you thrive in a fastpaced environment have a knack for managing teams and are passionate about building successful partnerships we want to hear from you!

Tasks

Your mission as Expansion Associate:

As the Expansion Associate you will be the linchpin of our UK operations responsible for driving partner acquisition by being hands on in the day to day recruitment yourself managing the team and ensuring exceptional service delivery from our partner network. Your goal will be to enhance KeyNests footprint across the UK by forging strategic partnerships and delivering unparalleled service to our different customers.

Key responsibilities:

• Lead Partner Recruitment: Develop and execute a strategic plan to recruit new business partners (e.g. local shops and businesses) in alignment with the growth targets set by top management
• Manage and Inspire the Ops Team: Oversee a team of in office and remote expansion associates providing them with clear direction daily support and motivation to achieve their ops targets
• Directly Engage in Business Development: Actively participate in the outreach and negotiation process to secure new partnerships contributing to the overall business objectives with local businesses but also nationwide brands partnerships
• Ensure Service Quality Excellence: Oversee the training and resource allocation for partner businesses ensuring they deliver highquality services that meet KeyNests standards.
• Handle Complex Negotiations: Serve as the escalation point for existing partners who require higherlevel discussions navigating complex negotiations to maintain positive relationships.
• Be the B2B Point of Contact when they need to catch up about operations: Act as the primary liaison for B2B clients coordinating their needs for opening new partner locations and ensuring a seamless experience.
• Strengthen National Partnerships: Sign new national partnerships and manage relationships with those networks focusing on expanding our key exchange points across the country.
• Collaborate Across Teams: Work closely with customer support to address any operational anomalies coordinating with your team or expansion & ops associates as needed.
• Contribute to Tech Development: Collaborate with the operations team and product managers to continuously improve our tech solutions based on partner and client feedback.

Requirements

Who were looking for:

Someone who is hands on in operations who embodies our operations by showing the example first.

• Proven Experience: Ideally 12 years in operations management or business development preferably in a fastpaced or startup environment.
• Leadership Skills: Demonstrated ability to lead motivate and develop highperforming teams.
• Strong Communicator: Excellent negotiation and relationshipbuilding skills with a wide range of stakeholders.
• Problem Solver: Comfortable handling complex situations and making decisions that impact multiple aspects of the business.
• TechSavvy: An understanding of tech development processes and a knack for collaborating with product teams to refine and enhance service offerings.
• ResultsDriven: A strong track record of meeting and exceeding targets with a handson approach to achieving business goals.

And of course were looking for someone who shares our values. Someone Supportive Resourceful who takes ownership is reliable and pragmatic.

Benefits

What we offer

• Competitive salary based on your current skillset.
• Fast promotion based on performance and skills developed
• Unique chance to develop your career onto a leadership position in a wellestablished scaleup shaking up the sharing economy and autonomy to build your own team as you progress.
• Experience a workplace that is entrepreneurial fastpaced teamoriented and fun.