Remote Junior Customer Support
Remote Junior Customer Support
Posted on :
24-01-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone email and live chat in a professional and timely manner.
- Provide accurate information about products and services ensuring a high level of customer satisfaction.
- Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary.
- Maintain uptodate knowledge of company products policies and procedures.
- Assist customers with troubleshooting and provide technical support when required.
- Document customer interactions and feedback to help improve services and processes.
- Collaborate with other team members to ensure seamless customer service delivery.
Requirements:
- Fluent or nativelevel German (C2) and good command of English (B2).
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a proactive approach to customer concerns.
- Ability to work effectively both independently and as part of a team.
- Basic computer skills and familiarity with CRM systems or willingness to learn.
- Previous experience in customer service is a plus but not mandatory.
- Eligibility to work in Spain.
What We Offer:
- Competitive salary package with performancebased incentives.
- Comprehensive training and continuous learning opportunities.
- Hybrid work model after the initial training period.
- A multicultural and supportive work environment.
- Career growth opportunities within the company.
- Benefits such as health insurance meal vouchers and transportation allowance.
Work Schedule:
- Fulltime position (40 hours/week).
- Rotational shifts including weekends and holidays.
Employment Type
Full Time
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