Site Reliability Engineer
Site Reliability Engineer
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Job Description
Role and Responsibilities
Reporting to the Head of Cloud/API Engineering the Cloud Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions business. In this role the candidate will have the opportunity to make a lasting impact on the companys digital transformation journey drive customercentric innovation and automation and position the organization as a leader in the competitive digital banking landscape. Specifically the Cloud Reliability Engineer will be responsible for the following:
Strategize and drive the building blocks of reliability engineering as we make the transition from private to public cloud.
Ensure the reliability availability and performance of applications and services focusing on minimizing downtime optimizing response times and maintaining high availability for users.
Lead incident response efforts for incidents including identification triage resolution and postincident analysis to prevent recurrence and improve system resilience.
Develop and maintain monitoring solutions and alerting mechanisms for infrastructure application performance and user experience metrics enabling proactive issue detection and mitigation.
Implement automation tools and processes to automate routine tasks scale infrastructure and ensure seamless deployments updates and rollbacks with minimal user impact.
Conduct capacity planning performance tuning and resource optimization for environments collaborating with development and operations teams to meet scalability and performance goals.
Collaborate with security teams to implement security best practices perform vulnerability assessments and ensure compliance with security standards and regulatory requirements for applications.
Manage deployment pipelines release processes and configuration management for app deployments ensuring consistency reliability and version control across environments.
Identify areas for improvement in reliability performance and efficiency through data analysis root cause analysis and trend analysis and drive initiatives to enhance system reliability and operational efficiency.
Create and maintain documentation runbooks and knowledge base articles for operational procedures troubleshooting guides and best practices and promote knowledge sharing within the team.
Develop and test disaster recovery plans backup strategies and failover mechanisms for app services ensuring business continuity and data integrity in case of failures or disasters.
Collaborate with development QA DevOps and product teams to ensure alignment on reliability goals performance metrics release schedules and incident response processes.
Participate in oncall rotations and provide 24/7 support for critical incidents troubleshoot issues and coordinate with teams for resolution escalation and followup actions as per defined SLAs.
Required Skills : 1. Role and Responsibilities: Kostas is leading the Digital Cloud Enablement (DCE) team and the Site Reliability Engineering (SRE) team for digital. The focus is on revamping the observability platform to create a premium package for ease of use by engineers. 2. Observability Platform: The goal is to build a userfriendly platform that provides automatic dashboards and monitoring upon deployment. This platform aims to simplify the onboarding process for engineers making it easier for them to take responsibility for their platforms. 3. Collaboration with CIO SRE Team: Kostas is working with the broader CIO SRE team to create a flexible package that can be utilized across the organization. The package will use open telemetry collectors to gather data which can then be routed to different monitoring platforms like Prometheus or integrated into the new system being built. 4. Current Tools and Utilization: Existing tools include Dynatrace Splunk and X Matters but they are underutilized and used differently across various value streams. The aim is to standardize methods within the digital value stream to improve efficiency and visibility. 5. Staffing and Team Structure: The SRE team has four members with two open positions (one contractor and one fulltime). The DCE team has five members with one open contractor position. There have been delays in filling these positions potentially pushing new hires to the next year. 6. Impact on Business and Clients: The initiatives will improve deployment speed platform stability and performance ultimately enhancing the customer experience. The focus is on availability and uptime ensuring reliable and efficient service delivery. 7. Infrastructure Modernization: The DCE team is also working on modernizing the underlying infrastructure following a new target architecture. (Corey Terrell leading this) This includes redistributing accounts networking and revisiting security measures. The goal is to manage everything through GitHub automating releases and reducing manual intervention. 8. Current State vs. Ideal State: Currently the infrastructure includes public clouds (Azure and AWS) and a private cloud hosted in multiple data centers. The aim is to modernize the AWS public cloud environment decomposing monolithic applications into microservices and standardizing deployment methods.
Employment Type
Full Time
