Senior UX Researcher
Senior UX Researcher
Posted on :
11-02-2025
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1 Vacancy
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Job Description
Position: Senior UX Researcher
Location: Dallas TX (Hybrid)
Job Description
Minimum Qualifications
- Degree in Human Computer Interaction (HCI) Human Factors Engineering Computer Science Visual Design Behavioral Sciences Psychology or other related discipline
- 5 years of experience in applied user experience research at large enterprises or highly matrixed organizations
- Strong understanding of usercentered design experience with qualitative and quantitative research methods and analytical skills
- Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom UserTesting Userlytics etc.)
- Familiarity in modern design and prototyping tools (Figma Zeplin Flinto Sketch Adobe CC etc.)
- Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines product lines and roles
- Project management skills with the ability to build strategy set objectives & key results and deliver on time
- Proficiency in modern analytical dashboards and tools (Adobe Analytics Quantum Metric etc.)
- Desire to promote and teach the importance of usercentered research to product owners stakeholders and designers
- Ability to present work in a clear and compelling manner to stakeholdersexplain design recommendations by citing best practices testing data and/or business requirements
- Expert user of excel or other tool that can analyze large data sets
Preferred Qualifications
- Graduate degree in Human Computer Interaction (HCI) Human Factors Engineering Computer Science Visual Design Psychology or other related discipline
- 7 years of experience in applied user experience research with portfolio and productbased work environment
- Experience working in the aviation industry
- Experience scaling research practices and setting up a research insights repository
- Experience conducting field research with unionized workforces
- Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
- Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus
Responsibilities
- Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
- Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)
- Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews click tests competitive analyses surveys eye tracking remote unmoderated/moderated usability testings user interviews etc. to determine easeofuse comprehension and satisfaction of designs and concepts
- Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
- Use analytical tools (Adobe Analytics Quantum Metric etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for Create update and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points gain empathy and be customercentric
- Work in a selfguided agile environment juggle multiple meetings and projects
- Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on
- Scale UX research by building infrastructure educating others and contributing to ResearchOps
- Manage research software/hardware (including eye tracking equipment) and participant recruitment resources
- We have a multidisciplinary UX team who drive the user experience for our customer and employeefacing applications. In this position youll work within a crossfunctional team where youll influence product and design decisions through ownership of research projects from discovery through development.
- The ideal candidate will be driven by the desire to be a user advocate be passionate about creating products that are easy to use and share your knowledge by mentoring designers and junior researchers to care for the customers and employees that use our products.
- Youll wear many hats (mentor strategist collaborator evangelist etc.) and will use your knowledge and skills in user testing research best practices and advanced quantitative and qualitative methodologies to create a holistic picture of the customer journey.
- You will scale and contribute to the UX research practice (ResearchOps) and help American build the infrastructure needed to conduct effective research that delivers value to its customers and employees. Youll stay up to date with rapidly evolving technologies standards and research methods.
Skills
Mandatory Skills: Miro Mural User Researcher & Analyst
Employment Type
Full Time
Key Skills
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