FSE Eastern Europe Africa

Job Description

As Field Service Engineer this individual must be team oriented and flexible and actively seek to share information and assist his peers.  Possesses solid communication skills both oral and written.  Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.  Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or XRay product line.  Willingness to work on special projects some of high visibility as assigned.  Looks for commonmode problem occurrences and seeks to resolve both independently and with the aid of others.  Has a working knowledge of PC applications (MS Word Excel & Power Point) to provide clear concise information summaries as needed. Troubleshoots services installs (deploys) and repairs either Explosive Detection Systems (EDS) Explosive Trace Detection (ETD) equipment  or (CXS) and (CIS) Systems at customer sites.  Maintains field service log and filing system to properly initiate organize and maintain all field service and job files until work is completed.  When not on travel individual will provide assistance to the Technical Support staff.  Conducts follow up calls with the customer to check system status.

Responsibility

Installation of Equipment

Operator Training

Customer Satisfaction in field

Correct functioning of machines and plants

Performance control of units under Service contract

limited decisionmaking authority on customer management and on not merely technical activity

Periodical maintenance of X Ray units and SD product

Customer management in case of any breakdown

Customer technical support

Management of selftools and spare parts box

Qualifications :

Technical Knowledge and Skills

• Willingness to travel extensively across Eastern Europe and Africa
• Valid passport and ability to obtain necessary visas for international travel
• Technical knowledge of the product
• Industrial electronic/automation technician qualification or Engineering degree
• Good knowledge of pc and network
• Knowledge of basic Linux QNX and DOS commands
• Good Experience on PLC and Industrial Automation
• Flexibility and willing to travel (85% to 90% of time)
• Problem solving
• Technical knowledge
• Fluency in English; additional regional languages are highly desirable
• Be enterprising
• Customer oriented
• Possess excellent organizational communication interpersonal skills with the ability to multitask several projects at once
• Excellent customer service skills and the ability to handle stressful situations
• Selfmotivated reliable and accountable individual
• Possess outstanding telephone skills
• Ability to lift item up to 50 lbs. unassisted

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Remote Work :

No

Employment Type :

Fulltime