Banquet Operations Manager
Banquet Operations Manager
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Job Description
Banquet Operations Manager
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below but not limited to these:
- Assist the department leader on managing and coordinating daily Front of the House and Heart of the House operations with right delegation
- Maintain service and function room setup standards of the premise and to ensure that they are achieved and followed by
- Perform the tasks of function room setup dining table setting buffet counter and refreshment setting base on each BEOs requirement instruction and departmental standards
- Prepare maintain or check the preparation of service miseenplace according to each event and are ready/sufficient for operation needs
- Check the appearance orderliness cleanliness and proper setup of the function room/refreshment area and all its related areas with the function checklist and be ready before 30 minutes of the commence of each event/coffee break
- Maintain and ensure all function rooms appearance orderliness and cleanliness are at satisfied condition after the end of each event
- Monitor the event status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Control outsource labour supply casual labour and overtime
- Assist the management to supervise junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required by the event/operation are carried out on time and according to instruction and departmental standards as well as at the satisfied level
- To monitor/supervise the use of equipment by casual labour and to ensure it is used in the correct manner under the relevant standard of operations and work safety guideline
- Handle event billing accordingly to BEOs instruction and complete post function report when event ended
- Lead the F&B team to personalize the guest dining experience with heartist approach and ensure the delivery of Service Promise
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved
Qualifications:
- At least 2 years in F&B management experience with strong background of banquet operation
- Leadership / People management
- Service oriented with an eye for details
- Good interpersonal and communication skills
- Able to work under pressure and independently
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge apply on:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
