Customer Reliability Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Works onsite at a customer facility(s) directly coordinates schedules and participates in work with the customer to comply with the partnership agreement. Troubleshoots by investigating problems related to product performance and application specific criteria. Makes complex and independent seal and equipment evaluations selections and recommendations. Travel as required to perform duties and work directly with customer.
- Reviews customer applications and makes specific recommendations
- Troubleshoots specific customer applications and analyzes evaluates and rectifies a number of John Crane products for example seal operation problems and failures
- Improves MTBR and reduces material costs
- Reduces inventory by establishing standards for reduction minimizing variances found in the physical inventory and optimizing inventory levels
- Communicates orally and in writing with customers company personnel and vendors providing counseling recommendations and technical assistance. Utilizes John Crane new technology to offer additional services and aftermarket recommendations
- May include making both technical and commercial presentations to customers or management
- Assists and directs development of customer seal standardization programs
- Develops inventory management programs that are to be implemented by customers
- Solves problems on existing installations proactively
- Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment seal or auxiliary equipment
- Customer facing technical professional providing counsel to engineering professionals on John Crane services and products which will increase the reliability of the customers facilities
- Help customers find and define productivity improvements obtained through seal upgrades
- Approves overall seal and component part design and materials proposals layouts installation assembly and detail drawings
- Prepares reports and recommendations to management and assist in development and management of partnership programs
- Devise and recommend new approaches to problems encountered in assignments
- Recommends new standards and procedures on design and manufacture of seal components
- Observes and reports field performance results; collects and evaluates customers data while working with local John Crane office and sales representative
- Responsible for customer relationships and the successful and mutually beneficial profitable implementation of partnership agreement
- Observes and reports field performance results; collects and evaluates data customers while working with local John Crane office and sales representative.
- Additional duties as requested.
Qualifications :
Graduate (preferably Mech Engineering) or career level professional
Capable of handling multiple priorities simultaneously in a highstress environment
Mechanical engineering trouble shooting
Knowledge of labor reporting work order variances QAD MFGPRO SAP or equivalent
Ability to work flexible hours including weekends as needed to meet business demands
Excellent written and verbal business communication
Excellent training leadership facilitation influencing negotiating and interpersonal skills.
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
