Senior Business Process Manager
Senior Business Process Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Join ServiceNows GTM Infrastructure and Execution team where we simplify and scale our field organization to support global growth and bring our exceptional products to customers worldwide.
What you will get to do:
- Shape Digital Seller Experience: Use your business architecture expertise to design innovative customerfocused solutions that streamline seller workflows and align with business goals
- Turn Strategy into Action: Translate strategic objectives into actionable plans collaborating with crossfunctional teams to design and deliver seamless digital selling experiences
- Collaborate with Stakeholders: Partner with sales and business leaders to understand seller journeys business outcomes address pain points and design or optimize processes for efficiency and success
- Analyze and Improve: Evaluate sales processes postsales activities and digital feedback to uncover opportunities for automation and process enhancements
- Lead Workshops: Facilitate crossfunctional meetings to align business needs seller requirements and key capabilities for execution
- DataDriven Problem Solving: Use data gathering and root cause analysis techniques to uncover / validate pain points and inefficiencies in the seller experience to design and help develop streamlined and digitalfirst solutions
- Drive DecisionMaking: Facilitate and influence decisionmaking regarding process and product design with a focus on delivering innovative efficient and customercentric digital seller motions
- Collaborate on Solutions: Work closely with technical teams to ensure application designs meet business goals and deliver the desired outcomes
Qualifications :
Our ideal candidate:
- Experience: 8 years in process reengineering and management delivering business capabilities within Sales Channel Customer Success or Professional Services and enterprise software or SaaS industries
- Expertise: Proven background in GoToMarket business architecture with a deep understanding of sales channel and customer success processes
- Analytical Skills: Strong critical thinking and analytical capabilities to identify and solve complex challenges in fast paced environment
- Business Acumen: Ability to design and deliver endtoend digital selling motions and align them with business priorities
- Communication Skills: Exceptional presentation facilitation and influence skills to engage stakeholders and lead crossfunctional teams effectively
- Collaborative Attitude: A teamoriented approach to working with diverse groups across the organization to drive alignment and success
- Proactive Mindset: Selfmotivated with a bias for action to drive results and set priorities with minimal supervision
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
