Manager Product Customer Learning 14 months Term
Manager Product Customer Learning 14 months Term
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Job Description
The Manager Product & Customer Learning is responsible for leading and delivering innovative learning solutions that align with the companys strategic goals and operational needs. This role involves managing a highperforming team to develop and implement training programs for clients suppliers and internal stakeholders driving customer retention and product adoption. Partnering with key stakeholders this individual will leverage cuttingedge instructional design methodologies & tools ensure program quality and evaluate learning outcomes to meet evolving business requirements.
Team Leadership & Operations
Oversee the daytoday operations of the Product & Customer Learning team including:
Recruiting coaching and retaining a skilled and engaged team.
Conducting performance management and professional development.
Ensuring sufficient resourcing for customer and supplier training needs.
Foster a culture of continuous improvement and learning within the team.
Stay informed about industry trends in AI tools as it relates to content creation and learners user experiences.
Stay informed about industry trends and provide thought leadership to enhance learning strategies.
Create maintain and update team processes both internally within the team and between greater stakeholder groups.
Program Development & Delivery
Design and implement learning solutions & services using best practices in instructional design and adult learning.
Create and lead the development of engaging learning content to support products & services and drive product adoption across various modalities including but not limited to:
eLearning
Instructorled training (both virtual and inperson)
Inapp guides and tooltips
Video
Partner with Product teams to align internal and external training initiatives with product releases.
Deliver training programs as needed including occasional onsite training and travel.
Quality assure team content by reviewing and providing meaningful feedback.
Strategic Collaboration
Work with senior leaders and subject matter experts to identify and address learning needs for diverse global audiences.
Collaborate with senior leaders to communicate updates on team strategy processes and project plans that align with crossdepartmental and organizational goals.
Develop a comprehensive learning strategy and translate it into actionable programs including certifications and assessments.
Collaborate with HR to integrate career growth and progression strategies into team building and change management strategies into training initiatives.
Measurement & Continuous Improvement
Use evidencebased feedback to refine training programs and enhance participant outcomes.
Set and implement strategies to maintain content integrity and align with changing business needs.
Maintain and continuously improve current training metrics program.
Track and evaluate the effectiveness of learning programs through metrics and analysis.
Technology & Systems Management
Manage the product & customer training content in the external learning management system to ensure a seamless user experience for internal team members customers suppliers and partners.
Stay updated on emerging technologies (especially AI tools) in learning and enablement to drive innovation in program delivery.
Qualifications :
Bachelors degree in Instructional Design Adult Education or a related field (or equivalent experience).
8 years of experience in designing and implementing learning solutions with a focus on corporate B2B settings.
Proven experience leading teams and managing complex projects in a fastpaced environment.
Proven experience with large and/or net new product releases.
Knowledge of adult learning theories instructional design methodologies and eLearning standards.
Excellent communication facilitation and interpersonal skills.
Strong analytical and organizational skills with the ability to manage multiple priorities and meet deadlines.
Familiarity with learning management systems and inproduct training tools.
Additional Information :
Life at Assent
Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.
Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.
If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
