Assistant Reservations Manager
Assistant Reservations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We have the exciting opportunity to welcome a dedicated Assistant Reservations Manager to join the Front Office team on a full time basis. Reporting directly to the Front Office Manager this role will be a champion to the reservations function and will be pivotal in managing the hotels bookings to deliver exceptional guest experience. You will work in parallel to other Front Office Duty Managers as well as train Guest Service Agents in the process of managing group bookings and room allocations as well as processing commissions form third party bookings.
Key Duties:
- Respond to all service enquires daily in coordination with Revenue team to accurately quote product availability rate and hotel facilities.
- Assist with guest problems or queries and handle escalated complaints professionally and promptly.
- Prompt and accurate management of key financial tasks such as processing of 3rd party booking commissions booking payments and refunds where necessary.
- Provide reservations specific training to other Front Office team members opportunistically promoting a positive information sharing mentality within the team.
Qualifications :
To be successful in this position you will need to be able to demonstrate competence in the following areas:
- Hotel Front Office Experience: Demonstrated significant experience in hotel Front Office operations within reservations specific roles.
- Leadership and Communication Skills: Proven leadership capabilities and exceptional communication skills in English; proficiency in additional languages is advantageous.
- ProblemSolving Skills: Strong critical thinking abilities and a guestcentric approach to creating memorable guest experiences.
- Systems Knowledge: Comprehensive understanding of Resaweb as well as Opera systems.
- Flexible Availability: Willingness to work various shifts including mornings nights weekends and public holidays as required.
Please note:
Only candidates with valid Australian working rights will be considered for this position as we are unable to offer sponsorship at this time.
Additional Information :
What is in it for you
- Join an awardwinning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Discover the life that awaits you at Accor visit ;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
