Tour Operations Agent SpringSummer 2025
Tour Operations Agent SpringSummer 2025
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Salary Not Disclosed
1 Vacancy
Job Description
A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service.
What you will be doing:
Reporting to the Tour Operations Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service.
- Ensure proper reservation set up and billing procedures for tours.
- Provide other hotel departments with information regarding incoming and outgoing tours Rocky Mountaineer guests and related tour aspects.
- Prepare for daily arrivals of tours as well as Rocky Mountaineer bus and train arrivals.
- Welcoming guests on the tour buses and answering questions about the hotel
- Provide reception cashier and information services of the hotel to tour escorts
- Ensure the safety and wellbeing of our guests and colleagues by maintaining a knowledge of crisis and emergency procedures.
- Work shifts as business levels dictate.
- Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the hotel health and safety program.
- Adhere to all environmental policies and programs as required.
- Other duties as assigned.
Qualifications :
Your skillset includes:
- Proficiency in English (verbal and written) second language an asset
- Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset.
- Property Manager Word and Excel an asset.
- Excellent written and oral communication skills.
- Must be a well organized self motivated individual who works well under pressure.
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Additional Information :
Visa Requirements: Applicants must be legally authorized to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleagues with fairness and dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership program. An exciting future awaits!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
cwmr1890 cwmr2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
