Operations Head at Event Management Company

Job TitleOperations Head for an Event Management company in Pune

Job Description

Act as the primary SPOC between company and clients/partners ensuring impeccable communication and understanding of client briefs.

Interpret client objectives and requirements adeptly transforming briefs into meticulously crafted business proposals and cost estimates.

Thoroughly research and construct presentations aligned with client briefs showcasing innovative concepts and solutions tailored to client needs.

Provide regular updates to clients on event progress address inquiries promptly and sustain ongoing client engagement postevent to foster longterm relationships.

Collaborate seamlessly with internal operations & design teams to ensure all facets of events are in line with the client expectations and specifications.

Spearhead the branding process for clients meticulously overseeing consistency and quality across all event elements to elevate brand presence and impact.

Cultivate and expand business relationships with existing clients while actively pursuing and securing new business opportunities to fuel organizational growth.

Furnish weekly progress updates on client event status proactively address escalations or challenges and liaison with Directors as needed.

Vigilantly follow up with clients for timely payments and constructive feedback championing client satisfaction and retention.

Coordinate harmoniously with internal teams and external vendors to ensure seamless project execution guaranteeing all deliverables surpass quality benchmarks including event show flow management etc.

Showcase exemplary leadership by supervising and optimizing the client servicing teams performance fostering collaboration and efficiency.

Focus on managing CS teams retaining team members and growing the teams

Provide training and knowledge transfer to team members.

Be consistently informed & on top of industry trends themes and event solutions continually innovating and integrating cuttingedge ideas into client offerings.

Navigate negotiations with finesse adeptly discerning client needs recalibrating costs and orchestrating event execution to ensure profitability and client delight.

Conduct meticulous event recces and travel as necessary ensuring meticulous logistical planning and execution in sync with internal Operations teams.

Uphold unwavering adherence to brand guidelines SOPs and quality standards across all client deliverables ensuring consistency and excellence in every endeavour.

Requirements :

Excellent communication skills both verbal and written.

Passion for events and unwavering commitment to exceeding expectations.

Proficiency in making & presenting ideas and proposals with clarity and conviction.

Exceptional networking abilities to forge enduring client relationships and drive business growth.

Outstanding time management and organizational acumen to thrive in highpressure environments.

Flexibility to adapt swiftly to evolving priorities and navigate dynamic business landscapes.

Strong interpersonal skills and adept negotiation abilities to navigate complex client interactions.

Ability to manage client escalations independently while minimizing Director involvement.

Ability to lead & head a team of 34 members and drive target achievement effectively.

Technical Skills :

Proficiency in MS Office suite (Excel Word PowerPoint).

Familiarity with event management systems and tools.

Leadership Skills :

Approachable leadership style fostering collaboration and motivation within the team.

Proven ability to provide effective guidance and direction while nurturing a supportive work environment.

Background :

Should be from event management/ PR agency.

If you are interested please revert me back with updated resume and following details :

Years of experinece :

Current CTC :

Expected CTC :

Notice Period :