Front Office Manager
Front Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an experienced fulltime Front Office Manager to join our team and drive exceptional guest service. Reporting directly to the General Manager this role is essential in ensuring the effective management of the Hotel Front Office operation aiming to establish a reputation as a market leader in individualized customerfocused service. The ideal candidate will be responsible for overseeing all aspects of front office operations including guest satisfaction system management and financial performance.
Key Duties:
- Manage the Hotel Front Office operation maintaining a guest centric approach to service to achieve a reputation for exceptional customer service.
- Ensure hotel targets around RPS NPS Loyalty and room upselling are met.
- Liaise with other department leaders to coordinate a service delivery ensuring guest needs are met efficiently and exceeded where possible.
- Train Front Office team members and foster a development mindset seizing opportunities to promote development and career progression.
- Operate all aspects of the Front Office computer system ensuring efficient and effective system performance.
Qualifications :
To be successful in this position you will need to be able to demonstrate competence in the following areas:
- Extensive Front Office Experience: Demonstrated Significant experience within Front Office Operations and proven performance within a leadership capacity.
- Communication and Training Skills: Exceptional communication skills both spoken and written to create and promote effective team collaboration.
- ProblemSolving Skills: Strong critical thinking abilities and a guestcentric approach to creating memorable guest experiences.
- Systems Knowledge: Comprehensive understanding of Accor Systems and loyalty platforms.
- Flexible Availability: Willingness to work various shifts including mornings nights weekends and public holidays as required.
Please note:
Only candidates with valid Australian working rights will be considered for this position as we are unable to offer sponsorship at this time.
Additional Information :
What is in it for you
- Join an awardwinning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Discover the life that awaits you at Accor visit ;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
