Technical Support
Technical Support
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Job Description
Trillium Professional is now seeking Technical Support in Salem!
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions. Position is responsible for end user support. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams.
Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups.
Experience working with help request tracking and reporting tools.
Strong Customer Service skills that include a customer first attitude.
Employment Type
Full Time
