Experience Strategist
Experience Strategist
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Job Description
As an Experience Strategist at Dr. Reddys Internal Experience Design Studio you will play a key role in designing delightful experiences for our customers across various businesses and products in multiple markets. You will collaborate with multiple departments to create and implement strategies that enhance customer and patient journeys ensuring that every interaction is meaningful and impactful.
Key Responsibilities:
- Develop and execute experience strategies that elevate the customer and patient journey across various touchpoints.
- Conduct user research to understand customer and patient needs pain points and behaviors.
- Create user personas journey maps and experience blueprints to guide design decisions.
- Collaborate with crossfunctional teams including product managers engineers and marketing to align experience initiatives with business objectives.
- Lead the design process from concept to execution ensuring consistency and highquality outputs.
- Conduct usability testing and gather feedback to iterate on designs and improve the overall experience.
- Monitor and evaluate the effectiveness of experience strategies through performance metrics and feedback.
- Stay updated with industry trends best practices and emerging technologies to inform and inspire innovative experience approaches.
- Mentor and guide junior team members fostering a culture of creativity and excellence within the studio.
Qualifications :
- Bachelors degree in Design User Experience Interaction Design or a related field.
- Proven experience as an Experience Strategist or similar role preferably within the healthcare or pharmaceutical industry.
- Strong portfolio showcasing successful experience strategy projects.
- Proficiency in design tools such as Adobe Creative Suite Sketch Figma or similar.
Additional Information :
Who are we:
We are Studio 5B an innovation and design centre at Dr. Reddys where we believe that access to medicine is a right not a privilege. Our legacy spanning over 30 years in more than 20 countries with a dedicated team of 20000 people bonded together through time geographies and differences by one purpose Good Health Cant Wait. Good Health is our goal. Medicines are not just molecules but a means to help patients regain their health. We have the ethical and moral imperative to ensure good health can be delivered to those who need it and to promote wellness among them. Cant Wait reflects our commitment to act with speed to find innovative solutions that address the unmet needs of patients and to accelerate access to muchneeded medicines for people around the world. We want to collaborate with individuals strongly believing in empathy driven design innovation in our endeavour of going beyond the pill and looking at continuum of care.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
