IT Help Desk Technician
IT Help Desk Technician
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1 Vacancy
Job Description
Location: ONSITE 5 DAYS A WEEK in their Deerfield Beach Florida office
Summary:
- Looking for someone thats really bright tech savvy and has excellent customer service skills.
- Provides support to end users on a variety of issues. Identifies researches and resolves technical problems.
- Documents tracks and monitors the problem to ensure timely resolution. Assists in the installation maintenance and general support of systems.
Responsibilities:
- Provides technical support to end users with their daytoday technical needs and issues including assisting with setup and maintenance of the company issued equipment workstations laptops cell phones modems printers etc.
- Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software telephone network operating system printing and internet access problems.
- Investigates user problems and identifies their source determines possible solutions tests and implements solutions.
- Performs installs upgrades moves changes for computer workstation hardware and software and other technical devices.
- Performs a variety of maintenance software installation enduser support and training tasks to ensure enduser workstations and network performance meet company and user requirements.
- Troubleshoots computer problems determines source and advises on appropriate action.
- Conducts needs assessments evaluates assistance currently being offered and develops approaches to enhance company capabilities for user support.
- Provides assessments reports to management on status and recommendation improvements.
- Trains user in learning new company provided applications and assist in problem solving for applications issues.
- Maintains the information resources depository of instructional materials for user applications and makes recommendations for additions to learning aids and tools.
- Maintains records logs and reports of assistance.
- Maintains network and PC preventative maintenance logging efforts to ensure network and data integrity.
- Tests new software applications and recommends purchase where required. Trains staff on new applications.
- Maintains confidentiality with regard to the information being processed stores and accessed by end user on the network.
- Installs configures and maintains personal computers laptops networks and related hardware and software.
- Develops and maintains standard operating procedures for the department.
- Provides assistance to the IT Manager as needed.
- Supervisory: May oversee the IT functions in the absence of the IT Manager.
Requirements:
- Strong technical knowledge of PCs laptops printers and peripheral hardware devices.
- Strong working knowledge of Windows Microsoft 365 Office MSDOS communications software virus protection and diagnostic software.
- Ability to diagnose and resolve onsite and remote PC related computing problems.
- Ability to communicate technical information to nontechnical personnel.
- Strong followup skills and sense of urgency.
- Strong phone and organizational skills.
- Ability to multitask.
- Ability to work well in a team environment.
- Ability to work with a diverse group of people.
- Ability to write reports and business correspondence.
Education/Experience:
Degree in related field and 23 years of Help Desk and Networking experience and/or equivalent applicable work experience.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel couch or crawl and walk to hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The office has an open layout which attributes to moderate noise level. The noise level at the job sites is usually loud.
Required Skills : .NETComputerWindows
Basic Qualification :
Additional Skills :
This is a high PRIORITY requisition. This is a PROACTIVE requisition
Background Check : No
Drug Screen : No
Employment Type
Full Time
