Incident Management Officer with French
Incident Management Officer with French
Posted on :
21-01-2025
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1 Vacancy
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Job Description
The Incident Management Officer acts as the single commander to work with Customer Service Support engineers and customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities:
- Representing the clients business impact;
- Supporting endtoend problem resolution;
- Identifying issues within the portfolio of cases;
- Managing technical incidents received through a ticketing system and assigning them to engineers qualified to handle those specific incidents;
- Subsequently tracking progress (whether resolved within the agreed timeframe or investigating reasons for delays);
- Organizing weekly and monthly calls with engineers to discuss recurring incidents and how they can be resolved;
- Providing support to the team in France.
Skills that make your work successful:
- French upperintermediate (preferably B2C1);
- Strong English written and verbal communication skills;
- Nice to have 1 year of customer service experience;
- Bachelors degree or equivalent experience;
- Positive energetic enthusiastic attitude;
- Strong attention to detail;
- Skilled use of the Microsoft Office Suite e.g. Word Outlook PowerPoint etc.;
- Ability to apply judgment in highpressure situations with minimal external guidance;
- Strong ability to comprehend written communications;
- Strong communicator and a great team player.
Employment Type
Full Time
Key Skills
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